Field Service Engineer

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.



Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.



Industry

Manufacturing Industrial UPS.



We are looking for a Field Service Engineer to be part of our team to make an impact!



Location: Pune, Maharashtra, India



Our Offer: What’s in it for me?

Global family leave.
Personal development opportunities.
Interactive employee engagement activities.
Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
Positive corporate culture and strong team work.


Essential Duties And Responsibilities

To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Gutor AC & DC UPS equipment.
Responsible for a region or subgroup of field services.
Performs installation supervision and commissioning of Gutor products including the batteries.
Performs maintenance for Gutor UPS equipment including batteries.
Trains customers on equipment operation and maintenance of Gutor products.
Represents Gutor in dealing with customer concerns.
Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
Solve UPS problems at customers site and provides reports on these issues.
Providing 24hrs telephone support for customers.
Acquisition of Customer Service products.


SECONDARY DUTIES

Support internal for spare parts warranty, preparation, assembly, onsite training and etc.
Improve on site report and process.


EDUCATION—MINIMUM REQUIRED LEVEL:

Degree/Diploma in Electrical / Electronic engineering
Computer literacy is necessary.


EXPERIENCE—MINIMUM REQUIRED:

2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage.
Fresh graduate in Electrical / Electronic engineering.
Willing to travel up to +0% within international (onshore & offshore).
Computer literate and fluent in spoken English and others country language will add advantage.


KNOWLEDGE AND SKILLS —REQUIRED:

Demonstrated ability to function successfully across multiple cultures and nationalities.
Excellent verbal and written communication skills in English are essential.
Ability to interface with all functional areas of the company.
Global flair
Microsoft Office – Excel, Word and Power Point.


KNOWLEDGE AND SKILLS — DESIRED BUT NOT ESSESTIAL:

Every other language is an advantage.
Technical and practical knowledge of UPS systems in commercial or industry type.
Knowledge of Innorsoft, and Siebel/Orcacle CX and SAP will be add advantage.
Knowledge of site report preparation process is a plus.


PERSONAL ATTRIBUTES:

Team and customer oriented.
Highly motivated, responsive, and energetic individual.
Well prepare person.
Time management.
Work under pressure.