Field Service Technician

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

Job Duties:

Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills;
Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
Responding quickly and efficiently to service calls/PMs/Installs;
Assessing and completing repairs quickly, efficiently, and accurately;
Effectively handling service requests and work orders using TFI’s mobile service (tablet) system;
Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van;
Training with other technicians on preventative maintenance and service procedures;
Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements;
Selling additional services and products by recognizing opportunities to up-sell;
Responding to on-call service emergencies on select evenings and weekends;
Some overnight travel required (company credit card, gas card and per diem provided);
Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;
Requirements:

Trade school diploma or college diploma an asset
Experience not required.
Ability to comprehend and communicate detailed instructions in English orally and in writing.
Ability to multi-task and establish priorities.
Knowledge and ability to work on 110v up to and including 220v system and equipment.
Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
Possess a valid driver’s license.
Able to create alternative solutions to problems.
Able to work well under pressure.
Strong attention to detail.
Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
Must be able to independently apply TFI’s processes, procedures and uphold rigorous standards without constant management;
Any second language an asset.
Position Benefits:

313 A - Refrigeration & Air Conditioning Mechanic apprenticeships available to qualified candidates.
Full-time position.
A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
Excellent compensation packages – including: Health & Dental benefits, Pension Plan and Competitive Wages;
Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.
Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.
Use of a company vehicle to conduct service visits.
TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating cutting edge cloud-based software.
TFI provides all training and tools to be successful in this position.
Technicians paid door to door
Job Types: Full-time, Permanent

Hourly rate between $25.00 to 53.00 per hour depending on experience and education.

COVID-1+ considerations:
TFI abides by all local health and safety regulations. Staff are provided with all necessary PPE to perform their duties' safely.

Job Types: Full-time, Permanent

Pay: $25.00-$53.00 per hour

Additional pay:

Overtime pay
Benefits:

Company car
Company events
Dental care
Paid time off
Relocation assistance
RRSP match
Vision care
Flexible language requirement:

French not required
Schedule:

Day shift
Monday to Friday
On call
Overtime
Language:

fluent English (required)
Licence/Certification:

Driver's License (required)
Gas Technician 2/3 License (required)
Work Location: On the road