Field Service Technician II

Location: Winnipeg, CA, R2R-0N1
Requisition ID: 17032
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.


Overview
This role will be based in Winnipeg

The Field Service Technician is autonomous and responsible for all activities at casino sites in Vancouver and surrounding areas. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely, and onsite, with the ability to diagnose and solve problems. Install, maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer sites and maintaining a positive relationship with clients. Adapt to various jurisdictions and adhere to compliance policies.

Responsibilities
Performs troubleshooting, maintenance, preventive maintenance and installation of gaming equipment and communication devices used at casino locations
Makes pre-installation site assessments to identify parts and wiring requirements at customer location
Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional
Delivers and installs products at customer sites
Installs system to system telephonic, ethernet and wireless (S2S)
Installs game to system telephonic, ethernet and wireless (G2S)
Installs game to game and bank to bank, telephonic, ethernet and wireless (G2G)
Carries out assigned portion of hardware and software conversions and upgrades
Performs planned and preventative maintenance
Responds to customer issues for games and system interface
Supports software and system integration verification tests for jackpots
Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools
Qualifications
High school diploma or equivalent required
2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, telecom or computer equipment required preferable with IGT equipment and gaming system products
Experience with AC/DC fundamentals
Maintaining, repairing and troubleshooting to component/circuit level
Testing programs with verification devices such as Kobetron and Chip Comparator
Troubleshooting with input and output tests
Special Requirements:
Valid driver license and clean driving record
Able to obtain a Gaming License
Must be at least 21 years of age
Able to lift 50 lbs. or more
Pass a background check
Work overtime as required
Available to work on weekends
Able to stand for an eight-hour shift
Successful candidates will be able to accommodate frequent travel, sometimes on short notice

Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, ****** orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

 
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