Job Description
Position Summary:
The Field Supervisor (Underground Sales) is responsible for evaluating underground plumbing and sewer systems, preparing repair or replacement proposals, and closing sales based on diagnostic findings. This role focuses on customer communication, problem-solving, and driving revenue through accurate inspections and professional presentation of solutions. The Field Supervisor also oversees the execution of sold projects by coordinating with excavation crews and plumbing technicians, ensuring each job is completed safely, efficiently, and to company standards. Additional responsibilities include maintaining detailed job-site documentation, managing daily appointments, and ensuring all permits, materials, and preparations are completed before work begins.
What You’ll Do
Sales & Customer Interaction
Respond to pre-qualified, high-intent leads—no cold calling required.
Perform on-site inspections using sewer cameras and diagnostic tools.
Identify underground issues such as cracks, offsets, blockages, intrusions, or pipe failures.
Prepare clear and accurate proposals for repair or replacement (excavation or trenchless options).
Present solutions to customers in a trustworthy, professional manner and close sales.
Maintain consistent communication throughout the job to ensure customer satisfaction.
Project Oversight (Non-Labor Role)
Coordinate with excavation crews and plumbing technicians to ensure projects are completed safely and correctly.
Monitor job progress and maintain quality control standards.
Secure necessary permits, materials, and documentation before each project begins.
Document job-site findings with photos, notes, and measurements for accurate reporting.
Ensure all OSHA and company safety protocols are followed on job sites.
Performance Expectations
Achieve monthly sales goals related to underground plumbing services.
Manage a daily schedule of inspections, proposals, and customer appointments.
Maintain accurate CRM notes and follow-up tasks.
What We’re Looking For
Proven outside sales experience, preferably within plumbing, home services, construction, or a related field.
Strong communication and presentation skills with the ability to build trust quickly.
Experience diagnosing or understanding underground plumbing systems is a plus (training available).
Ability to manage multiple jobs, customers, and priorities in a fast-paced environment.
Valid driver’s license and clean driving record required.
Ability to read or interpret job-site findings and explain solutions clearly to customers.
Physical Requirements
Ability to walk job sites, enter crawl spaces, and inspect outdoor or confined areas.
Must be comfortable around active job sites without performing heavy labor or equipment operation.
Ability to lift up to 50 lbs occasionally.
About Us
Roto-Rooter is the nation’s #1 name in plumbing and drain services. Our franchise specializes in sewer repair, excavation, trenchless solutions, and emergency plumbing services — and we are rapidly expanding our underground services team.
Why You’ll Love Working Here
Uncapped income: Base pay or weekly commissions.
Excellent benefits: Health, dental, and vision optional with low or no deductibles.
Paid time off
Company vehicle for appointments.
Thorough training in sewer systems, trenchless technologies, sales process, and safety.
Opportunities for advancement within a growing division.
