Field Support Analyst

Overview:
We are seeking a highly motivated and customer-oriented Field Support Analyst to join our dynamic robotics team. The ideal candidate will provide on-site and remote technical support, troubleshooting, and maintenance for our advanced robotic solutions. This role requires a hands-on approach to diagnosing, repairing, and optimizing robotic systems to ensure maximum efficiency and uptime. The Field Support Analyst will be a key point of contact for our clients, ensuring they receive top-tier service and technical expertise.
Key Responsibilities:
On-Site Support: Visit customer locations to install, configure, maintain, and repair robotic systems.
Remote Assistance: Provide troubleshooting and support via phone, email, or video conferencing to resolve technical issues.
Diagnostics & Troubleshooting: Conduct diagnostics tests and root cause analysis on hardware and software issues to determine appropriate solutions.
System Maintenance: Perform routine preventive maintenance on robotic systems to ensure continuous operation and optimal performance.
Customer Training: Train customers and end-users on the proper use, handling, and maintenance of robotic systems.
Documentation: Maintain detailed service reports, logs, and records of maintenance, repairs, and customer interactions.
Collaborative Support: Work closely with engineering and product teams to communicate feedback and suggest improvements based on customer experience.
Upgrades & Installations: Assist with software upgrades, firmware updates, and installations of new robotic systems or components.
Product Knowledge: Stay up-to-date with the latest product developments, technology trends, and software enhancements in the robotics field.
Safety Compliance: Ensure all work performed complies with company safety guidelines and customer safety standards.

Qualifications:
Soft Skills:
Excellent communication and customer service skills
Ability to explain technical information to non-technical audiences
Strong problem-solving skills with a hands-on approach.

More about this Field Support Analyst job

Alphadroid India Private Limited is aggressively hiring for the job profile of Field Support Analyst at Delhi-NCR in Britania Factory locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect as a Field Support Analyst in Alphadroid India Private Limited in Delhi-NCR?

Ans. You can expect a minimum salary of 12,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Field Support Analyst in Alphadroid India Private Limited in Delhi-NCR?

Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Basic English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 24-Dec-2024.

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