First Party Collection Agent
- Category: Marketing Executive Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 33K
- Published on: 2025/09/16
Responsibilities
Customer Interaction: Contact customers through calls and emails to discuss overdue payments and remind them of their obligations.
Payment Negotiation: Work with customers to agree on feasible payment plans, ensuring payments are made within the agreed timelines.
Record Keeping: Update CRM and internal systems with accurate information regarding customer communication, payments, and agreements.
Conflict Resolution: Address any customer complaints or issues in a courteous and professional manner, aiming for resolution and maintaining customer satisfaction.
Collaboration: Work closely with team leads and other departments to ensure smooth processes and achieve team collection goals.
Adherence to Guidelines: Follow all compliance and privacy policies during every customer interaction to maintain legal and regulatory standards.
Training Participation: Engage in ongoing training to improve communication, negotiation, and technical skills relevant to the collections process.
Qualifications
HSC Freshers are welcome and also SSC with one year experience in international
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