First Response Team Specialist

GoTo - Bengaluru, Karnataka
Job details
Job Type
Full-time
Remote
Full Job Description
First Response Team Specialist

Where you will work: IN-KA-Bangalore

Engineering at GoTo

We’re the trailblazers of remote work technology. We build powerful, flexible work software that empowers everyone to live their best life, at work and beyond. And blaze even more trails along the way. There’s ample room for growth – so you can blaze your own trail here too. When you join a GoTo product team, you’ll take on a key role in this process and see your work be used by millions of users worldwide

Your Day to Day


As a critical part of our customer focused DevOps driven culture, your responsibilities will include:

Working with the technical support team to troubleshoot the complex issues the team does not have the visibility to solve
Get to the root cause of technical issues by inspecting application code, stack traces and service metrics.
Writing detailed, technically and actionable bug reports and work with the relevant teams to ensure proper prioritization
Acting as a coordinator between incident responders and the customer facing teams when things don’t go according to plan, in collaboration with the team-wide rotation of on-call responders.
What we are looking for:

As a First Response Team Specialist, your background will look like:

Relevant 3 to 5years of experience in playing similar roles.
Good coding and hands on experience in Java or Javascript.
Hands on experience in React.Js.
Be a fast and self-directed learner. You’ll need to eventually grasp the whole GoTo platform, all its applications and how they interact with at the most technical level (yes, it’s a lot)
Have the ability to dive into the gritty details by reading source code, understand it and how it relates to your issue. Having development experience will be a key to success
Good ability to work on various fronts in parallel and to juggle potentially conflicting priorities
Great oral and written communication skills (English)
Be action-oriented, not afraid to speak your mind and ask the right questions
Ability to interact with both developers and technical support agents, understanding that their needs are different when faced with the same issue.
Even better if you:

Have experience troubleshooting Electron applications, Asterisk, SIP, APIs, web applications, and mobile applications (both iOS and Android)
Have experience with custom third-party integrations and APIs
Have experience with databases
Have system administration and networking knowledge
You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.Learn more