Flinders Discovery Centre Coordinator VRN 34|24

Full job description
Award Classification: Level 4-5

Employment Conditions: Queensland Local Government Industry (Stream A) Award – State 2017

Department / Branch: Community Services & Wellbeing / Tourism & Economic Development

Principal Location: Flinders Visitor Information Centre, Hughenden

Reports to: Director of Community Services & Wellbeing (or as directed)

Direct Reports: 2

Flinders Shire

Our Vision: Flinders Shire – a place of discovery, opportunity and lifestyle

Our Mission: To promote quality of life through leadership, attitude and respect

Our Values: • A Caring Philosophy

Pursuit of Excellence
Teamwork
Local Ownership
Communication
Leadership
Recognition
Council Structure















Position Objective

The Flinders Discovery Centre Coordinator is responsible for management and coordination of efficient
operations at the Flinders Shire Council’s accredited Visitor Information Centre and museum, known as the
Flinders Discovery Centre (FDC) and supporting implementation of tourism development projects.

As a representative of Council, demonstrated professionalism and a commitment to a high level of service and
continuous improvement in the best interest of Council and the Community are essential.

Office of the Chief Executive Officer
• Investment, Attraction & Economic Development

Executive Support
Human Resources
Corporate & Financial
Services

Financial Control
Information &
Communication Technology
Business & Customer Services
Governance & Regulatory
Compliance
Workplace Health & Safety
Engineering


Open Spaces & Community
Assets
Asset Management
Project Management
Roads & Infrastructure
Community Services &
Wellbeing

Community Development &
Engagement
Tourism
Community Care
Regional Marketing &
Promotion
Media / Communications


Key Responsibilities

Flinders Discover Centre (FDC) Management and Operations

Manage and oversee FDC operations including people management, rostering, financial management,
stock and inventory, record keeping and reporting requirements
Develop and participate in a fair and equitable roster system aligned to events, activities and tourism for
Flinders Shire
Provide quality customer service and respond to customer enquiries in a professional manner
Monitor and review facilities, displays, tourist information, sale items and the museum to ensure
compliant to health and safety and presentable while remaining updated in line with customer
expectations
Recruitment and ongoing training of FDC staff and volunteers
Oversee and develop efficient processes to coordinate bookings for a range of services including but not
limited to, caravan park overflow, RV Camp permits, National Parks bookings, Australian Dinosaur Trail etc
Develop and maintain policies and procedures manual for FDC
Maintain data and updates to the Point-of-Sale System and undertake daily balancing and recording of
register transactions
Manage centre compliance with requirements of the Accredited Visitor Information Centre “i” standards
and complete audit requirements as directed
Prepare reports for Council and relevant government agencies
Identify opportunities for improving service delivery and procedures, and implement change management
processes
Planning and Development

Develop, implement and review FDC Business Plan in line with visitor trends and data
Work with the Tourism Development and Events Coordinator to identify and implement strategies
supporting further development of FDC services and museum, and other tourism development
opportunities
Communication and Marketing

In partnership with the ETDA, implement strategies within marketing and promotion plan for the Flinders
Shire
Ensure all marketing and promotional campaigns and collateral align to marketing plan and style guide
Oversee the maintenance and update of Council’s visitor information communication tools, including
website, social media, and printed collateral
Coordinate centre-based events and activities for community and visitors e.g. volunteer week, exhibitions
etc
Coordinate and distribute tourism marketing materials such as brochures, information sheets,
promotional material, guides and maps for local, regional and state destinations, and local businesses
Oversee and monitor online content and engagement on Flinders Shire through tools such as social media,
Australian Tourism Data Warehouse, Wikicamps, and Trip Advisor
Ensure content on the region is up to date and any customer enquiries are responded to
Engagement and Partnerships

Represent Flinders Shire within regional tourism networks, including but not limited to Overlanders Way,
Australian Dinosaur Trail and VIC networks
Engage with local businesses and community groups to identify opportunities for marketing and
promotion of events and products to visitors in the region
Maintain strong relationships with tourism operators and product suppliers across the region and further
abroad
General

Consistently complete allocated tasks to a high standard and within agreed timeframes
Undertake other tasks up to and including your competency and level
Actively promote the values of the organisation to staff


Actively participate in identifying, recommending, developing and implementing measures through
which allocated tasks and responsibilities may be carried out more effectively and efficiently
Administration

Ensure general administration and records management requirements are being met
Provide courteous and professional customer service to internal and external customers and conduct all
transactions in an ethical and efficient manner
Contribute positively to a supportive team-based work environment and participate in team meetings
and training sessions as required
Ensure that requests are acted on and reported upon in accordance with Council Policy
Keep the Director of Community Services & Wellbeing appropriately and adequately informed on the
current state of activities relevant to your role and to highlight in advance any points likely to influence
Council operations or relations with ratepayers and/or the public
Maintain a personal time management system to ensure deadlines are met; to ensure that other staff of
the Council are given due notice and time to comply with deadlines so that their own personal planning
is not inconvenienced
Organisational Continuous Improvement & Quality Management

Willingness and ability to adapt to challenge and opportunities:
changing workforce capabilities through multiskilling, succession planning, knowledge management
changing technologies and operational procedures by expanding your knowledge of future trends
and required competencies

Willingness and ability to set the example and live the values
Willingness and ability to advocate a positive and constructive organisational culture
Willingness to accept responsibility for your own actions and decisions, and to be held accountable for
such
Willingness and ability to integrate the competing demands of work, home, community and self
Corporate Responsibilities

All employees are bound by the Queensland Local Government Act 200+ to act with integrity, and in a way that
shows proper concern for the public interest. All employees are responsible for acting in accordance with the
Flinders Shire Council Code of Conduct and other relevant policies, procedures and protocols as may be
applicable to the role.

Workplace Health & Safety

All workers have a duty to familiarise themselves with and comply with statutory and Flinders Shire Council
Work Health and Safety (WH&S) requirements, including the WH&S Management System, and WH&S Policies,
Procedures and work instructions.

In fulfilling this duty, workers are to:

Take reasonable care for his or her own health and safety.
Take reasonable care that his or her acts or omissions do not adversely affect the health and safety of
other persons.
Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the
person in control of the business or undertaking (PCBU) to allow the person to comply with the Work
Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed).
Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the
workplace that has been notified to workers (e.g. reporting of incidents).
Participate in the consultation and communication processes as prescribed in the Consultation,
Cooperation and Coordination Code of Practice 2021.


Other Requirements

This position operates from Flinders Visitor Information Centre in Hughenden, however, may be
required to travel within the Local Government Area and work outside of standard business hours
to meet the requirements of the role.
Travel (including outside of normal hours) to attend training may be required
The incumbent must be:
prepared to work flexible hours to meet the requirements of the position;
willing to obtain a ‘Suitability Card’ to enable the incumbent to work with or supervise people
less than eighteen (18) years of age if required;
medically fit and physically capable to meet requirements of the position;
Prepared, if required, to undertake a medical assessment by Council’s medical practitioner;
and
Prepared, if required, for Council to undertake a Criminal History Check
Organisational Relationships and Delegations

Internal: Community Services & Wellbeing Team and other portfolios across Council.

External: Community groups, contractors, Government departments, general public and other Local
Government Areas.

Delegations: The Flinders Discovery Centre Coordinator works under limited direction, has the skills to
manage time and organisational priorities. This position has delegated decision making and purchasing
authority in accordance with Council's Delegation Register and Procurement Policy.

Selection Criteria

Essential

1. Knowledge and passion for promoting tourism opportunities within the Flinders Shire and
understanding of tourism trends in Outback Queensland.

2. Demonstrated experience in leading a team and business management such as developing staff,
budgeting, stock and inventory management.

3. Proven communication and interpersonal skills with internal and external stakeholders including
developing and maintaining community networks and confidently relaying Council information to
the public while managing multiple stakeholders.

4. Sound knowledge or understanding, or ability to quickly acquire knowledge of legislated
framework governing Council in regard to finance, procurement and community engagement.

5. Demonstrated sound level of Microsoft Office Suite, and the ability to rapidly acquire knowledge
of corporate and other programs used by Council such as Authority and TRIM.

6. Current unrestricted C Class drivers’ licence and ability to travel throughout the Flinders Shire and
other locations as required.

7. Commitment to uphold Council’s Code of Conduct, Workplace Health and Safety and Anti-
Discrimination policies.

Desirable

8. Tertiary education in Business Management, Tourism, Marketing, Project Management or related
field.

+. Current CPR and First Aid certificate, or willingness to obtain.
10. Current LR Class driver’s licence.

 
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