Food |amp| Beverage Assistant

Job description
Food & Beverage Assistant (Ballroom)

Location:

Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role

Do you have a passion for impeccable service and exquisite food?

As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

This is a great opportunity to establish a career in an award winning resort within the hospitality industry.

Why Join Us
• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day at Eden Hall on work anniversaries.
• Employee Benefits Program.
• Free Parking.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.

Role Specification
• Provide efficient, courteous, and professional service at all times.
• Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, mainly based in our awarding winning Ballroom.
• Answer guest queries in a polite and helpful manner.
• To be able to run a section in Ballroom and any other restaurant across the business at any given dining time, including Breakfast, Afternoon Tea, Lunch and Dinner.
• Maintain cleanliness and organisation of the dining area, including setting and clearing tables
• Set up for any event or function in line with Banquet Event Orders (BEOs) and ensure all setup procedures are followed accurately.
• Ensure compliance with all closedown and setup procedures for functions, including equipment setup, table arrangements, and dining area organisation.
• Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.
• Maintain compliance with applicable health and safety standards, dress code, and other serving standards.
• Undertake new or refresher training sessions as required.

Personal Specification:

Essentials
• * Strong communication and interpersonal skills.
• * Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• A passion for food, service, and guest experience.
• Flexible schedule, including availability to work evenings, weekends, and holidays.
• Team player with a positive attitude.

Desirables
• * Previous experience in a food and beverage or hospitality role is an advantage but not required.
• Experience with large volume covers.
• Food Safety Training.

Shift Pattern
• Part-time, and Full-time opportunities available.
• Must be able to commit to a minimum of two shifts per week.
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.

People say you can’t choose your family, well we choose you to be part of ours.