Fresher Hiring | Infrastructure Engineer

Infrastructure Engineer ( Freshers) - Noida

About TELUS International:

TELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

About the role:

TELUS International is looking to hire Fresh engineers to map out their infrastructure support system across geographies. We are looking for someone who is a quick learner and ready to upgrade himself/herself with the latest technologies in the infrastructure business. If someone has exposure to IT Infrastructure/ Network Monitoring, Enterprise level NMS /Helpdesk Management tools / L1 (Network) will be a very added advantage. You will be undergoing training on the specific tools required for the smooth execution of the project.

Responsibilities:
• Real time Monitoring of Network alarms for T1.
• Circuit Testing – OFF net and ON Net for Copper T1 lines.
• T1 support /Help desk support on networking devices to TELUS Enterprise customers.
• Device testing of L2 devices of Voice customers. .
• Responds to calls, and assigned tickets / incidents to appropriate support teams and follow up until closure.
• Work as Tester on new and upgrade on CWDM implementation for enterprise customers.

Work Location: Noida

Work Shift (IST): 5 PM-2 AM/ 6PM -3 AM/ 8 PM - 5 AM

Experience Level : Freshers to 6 months of experience

Required Skills:
• 0-6 months of experience in IT/ Network infrastructure and Monitoring of the services and WAN
• Network management expertise.
• Experience of IT Infrastructure/ Network Monitoring, Enterprise level NMS /Helpdesk Management
• tools / L1 (Network)
• CCNA Trained (preferred)
• Knowledge of routing protocols (OSPF, BGP, ERGP)
• Should possess excellent verbal and written skills, and strong collaboration and interpersonal skills
• Ready to work in 24*7 project.

Education Qualifications:
• Bachelor's Degree in Technology / Technical Degree in CSE/IT/ECE

How will this opportunity be a catalyst in your career graph?

To stimulate your career growth, a vast array of in-house training programs which are listed below, but not limited to:-
• Trending technical skills
• Business domain & customer interaction
• Behavioral & effective communication
• Transparent work culture to lift your ideas & initiatives at enterprise level & investment to execute successfully.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity