Front desk

Job highlights
Identified by Google from the original job post
Qualifications
Proven experience in a customer service role, preferably in a hotel or related field
Strong communication and interpersonal skills
Ability to work in a fast-paced environment and handle stressful situations professionally
Last updated : 2024-0+-30
Responsibilities
Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out
This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy
Greet guests upon arrival, confirm reservations, assign rooms, and issue keys
Process all guest check-ins and check-outs, and handle reservations and cancellations
Provide information about hotel services, facilities, and surrounding areas
Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction
Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns
Manage billing and payment processes, ensuring accuracy in all transactions
Maintain a tidy and organized front desk area
Job description
Job Summary :

Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out.

This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy.

Responsibilities :
• Greet guests upon arrival, confirm reservations, assign rooms, and issue keys.
• Process all guest check-ins and check-outs, and handle reservations and cancellations.
• Provide information about hotel services, facilities, and surrounding areas.
• Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction.
• Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns.
• Manage billing and payment processes, ensuring accuracy in all transactions.
• Maintain a tidy and organized front desk area.

Qualifications :
• High school diploma or equivalent; degree in hotel management or relevant field is a plus.
• Proven experience in a customer service role, preferably in a hotel or related field.
• Strong communication and interpersonal skills.
• Proficiency in using hotel management software is preferred.
• Ability to work in a fast-paced environment and handle stressful situations professionally.

Last updated : 2024-0+-30