Front Desk Administrator

About Capital Insurance Brokers
At Capital Insurance Brokers, we believe insurance is about people—not just policies. Our mission is to build lasting relationships with our clients while providing tailored, top-tier insurance solutions. We’re a fast-growing, dynamic team that values collaboration, career growth, and a client-first approach.

Our fully on-site team benefits from a supportive, open-concept office environment, strong mentorship, and immediate access to experienced colleagues for hands-on learning. Plus, we offer free parking at all of our locations.

About the Role
As a Front Desk Administrator, you'll be at the heart of our daily operations. This role is primarily focused on data entry, but also includes occasional front-line communication with staff, clients, and brokers. Your precision, organization, and ability to manage multiple tasks will ensure the accuracy and integrity of our client records and help keep our office running smoothly.

Key Responsibilities

Accurately enter customer and account data from source documents within designated timeframes.
Verify, sort, and prioritize incoming data for entry.
Update existing records, identify errors, and make necessary corrections.
Follow up on incomplete documentation and gather missing information from staff or brokers.
Maintain the integrity of our databases using established data entry procedures.
Generate internal reports and file completed work appropriately.
Perform routine data backups and ensure all information is securely stored.
Handle scanning, printing, and filing of documents as required.
Answer incoming calls professionally and direct them to the appropriate team member.
Maintain confidentiality of all sensitive client and business information.
Support day-to-day office functions and assist with resolving technical or equipment issues.

What We're Looking For
Education & Experience

High school diploma or equivalent is required.
Prior experience in a front desk or administrative role is an asset.
Experience with insurance platforms (e.g., Intact, Aviva, Wawanesa, Economical) is a strong plus.

Skills & Qualities

Accurate typing skills (60+ WPM).
Detail-oriented with excellent organizational skills.
Proficient with spreadsheets, online forms, and office software.
Clear, professional communication—both written and verbal.
Strong multitasking and problem-solving abilities.
Comfortable interacting with team members and clients when needed.
Able to work both independently and collaboratively in a fast-paced environment.

Why Join Us?

Training & Development: Ongoing training and career development opportunities.
Competitive Compensation: Competitive salary with performance-based increases.
Work-Life Balance: Monday to Friday, 8:30 am – 5 pm, with no evenings or weekends.
Comprehensive Benefits: Health benefits, paid vacation, and sick leave to support your overall well-being.
Supportive Team Environment: Work in a collaborative and growth-focused culture with experienced professionals who are eager to mentor and support your career development.

Career Growth & Advancement
This role provides the foundation for future career opportunities within our organization. With training, mentorship, and experience, you could advance to more senior administrative positions or transition into other areas of the business.

How to Apply & Hiring Process
The hiring process includes submitting your application and resume, completing a pre-screening assessment (covering typing speed, accuracy, and data handling skills), and an interview with our management team. Final decisions are typically made within 2-3 weeks.

If you're a detail-oriented professional looking for an opportunity to contribute to a growing team and develop your career, we want to hear from you! Apply today and start your journey with Capital Insurance Brokers!

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Benefits:

Dental care
Extended health care

Schedule:

Day shift
Monday to Friday
No weekends