Front Desk Administrator

Job highlights
Identified by Google from the original job post
Qualifications
Must have a positive attitude and be able to work in a pace changing environment
Proactive self-starter and team player with dedication to providing the highest level of service and support to internal and external customers
Minimum 0-3 years of experience as a Front Desk Coordinator, Receptionist, or in Customer Service
Exercise judgment with respect to urgency, confidential information, and potential problems
Must have experience handling a phone switchboard
Must have a professional demeanor and strong customer service skills
Strong ability to multi-task
Strong written and verbal communication skills with the ability to interact with and relate to team members of all professional levels
Must be proficient in Microsoft Office Suite
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard
Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company
Benefits
Our Benefits Include*
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Professional Development and Mentor Programs plus Ongoing Training Resources
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
Traditional 401(k) and Roth 401(k) with Company match
Options for Flexible Spending Accounts and Health Savings Accounts
Basic and AD&D Life Insurance
Optional pet insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
Performance-based career advancement
Responsibilities
Your sunny personality will become vital to providing excellent customer service to our visitors, answering their questions, and directing them to the appropriate location
Your organizational skills will allow you to support and assist our front office and Business Operations Department
Email Management: Handle incoming e-mails with efficiency, directing each message to the appropriate party to ensure smooth communication
Meeting Coordination: Schedule meetings and manage the availability of conference rooms, facilitating seamless collaboration among team members
Manage the stocking of four conference rooms, efficiently processing orders for the corporate office and gaining the appropriate approvals for the orders
Employee Relations : Facilitate new employee onboarding and interviews with job candidates, and coordinate vendor meetings
Team Collaboration : Support over 300 employees in various departments as needed, demonstrating a courteous and professional demeanor while receiving and accurately documenting any issues that may arise
Collaborate with our corporate building technician
Visitor Engagement: Greet and assist all visitors in a friendly and professional manner, ensuring they are well taken care of during their time in the building
Administrative Support : Perform a variety of day-to-day administrative tasks that may vary based on the company's needs, providing essential support to various departments as required
Assist in multiple projects and tasks simultaneously
Reception Area Management : Maintain the front reception area and other common spaces, ensuring they are clean, organized, and presentable always
Document Handling : Scan and manage documents as requested, ensuring accuracy and confidentiality
Job description
Overview

Front Desk Administrator

Carrollton, TX (on-site position off E. Trinity Mills Rd)

The Front Desk Administrator is responsible for serving as the face of the organization whenever anyone walks through our doors. Your sunny personality will become vital to providing excellent customer service to our visitors, answering their questions, and directing them to the appropriate location. Your organizational skills will allow you to support and assist our front office and Business Operations Department.

Responsibilities
• Email Management: Handle incoming e-mails with efficiency, directing each message to the appropriate party to ensure smooth communication.
• Meeting Coordination: Schedule meetings and manage the availability of conference rooms, facilitating seamless collaboration among team members. Manage the stocking of four conference rooms, efficiently processing orders for the corporate office and gaining the appropriate approvals for the orders.
• Employee Relations : Facilitate new employee onboarding and interviews with job candidates, and coordinate vendor meetings.
• Team Collaboration : Support over 300 employees in various departments as needed, demonstrating a courteous and professional demeanor while receiving and accurately documenting any issues that may arise. Collaborate with our corporate building technician.
• Visitor Engagement: Greet and assist all visitors in a friendly and professional manner, ensuring they are well taken care of during their time in the building.
• Administrative Support : Perform a variety of day-to-day administrative tasks that may vary based on the company's needs, providing essential support to various departments as required. Assist in multiple projects and tasks simultaneously.
• Reception Area Management : Maintain the front reception area and other common spaces, ensuring they are clean, organized, and presentable always.
• Document Handling : Scan and manage documents as requested, ensuring accuracy and confidentiality.

Qualifications
• Must have a positive attitude and be able to work in a pace changing environment
• Proactive self-starter and team player with dedication to providing the highest level of service and support to internal and external customers
• Minimum 0-3 years of experience as a Front Desk Coordinator, Receptionist, or in Customer Service
• Exercise judgment with respect to urgency, confidential information, and potential problems
• Must have experience handling a phone switchboard
• Must have a professional demeanor and strong customer service skills
• Strong ability to multi-task
• Strong written and verbal communication skills with the ability to interact with and relate to team members of all professional levels
• Must be proficient in Microsoft Office Suite
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard.

What We Offer

Our Benefits Include*
• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Professional Development and Mentor Programs plus Ongoing Training Resources
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
• Performance-based career advancement

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.

About Us

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, ****** orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

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