Front Desk Administrator

Job description
Serious applicants only. Please read thoroughly to make sure you can meet all requirements. We are looking for someone interested in long-term growth as a member of our team. This is not a seasonal position. The Spa at Litchfield Hills is seeking dynamic candidates for our busy Front Desk team. Our front desk team plays a critical role in the operational flow of our daily business. We strive to provide our guests with truly personal experiences, go above and beyond to meet their requests, all while creating and maintaining a genuinely positive environment. The Front Desk Administrator job responsibilities include, but are not limited to: -Maintaining a high volume of phone calls with proper phone etiquette -Juggle a variety of situations and adapt quickly to a fast-paced and demanding environment -Proficiently schedule a variety of appointment requests -Enjoys recommending products to best fit guests' needs -Gain a general knowledge of all services -Greet guests in a friendly, professional manner -Check-out guests accurately and encourage pre-booking future services -Support team and maintain positive guest and co-worker relationships -Ensure daily flow of the business is running smoothly, maintain the schedule -Create a spa atmosphere and experience for every guest Our ideal candidate: -Thinks critically and has the ability of solve complex problems under pressure -Personable with guests from varying demographics, know appropriate small talk -Enjoy taking initiative and following through thoroughly -Detail-oriented and able to communicate effectively and professionally -Receive constructive criticism and implement professional suggestions to behavior and skill based tasks enthusiastically -Computer proficient -Organized and result driven -Enjoy finding tasks to stay busy during downtime -Team oriented and a good fit for our company culture -Take pride in presenting themselves in a professional manner: -Well groomed and professionally dressed at all times. Able to maintain appropriate standards of decorum and manners. (Self discipline, posture and attitude). -Must be available to work some nights and one weekend day. Pay: Starting at $16.00 per hour with an opportunity for advancement. Job Types: Full-time, Part-time