Front Desk Agent

Job description
A lifestyle Hotel based on London's eccentric South Bank. With over 35+ bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

We are seeking a personable, motivated, and customer-focused Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and ensuring a memorable stay.

Key Responsibilities:
• Greet and welcome guests with a warm and friendly demeanour.
• Handle the check-in and check-out process efficiently, ensuring accuracy and attention to detail.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel services, amenities, local attractions, and dining options.
• Manage reservations, process payments, and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
• Uphold the hotel's standards of excellence and contribute to a positive and welcoming atmosphere.

Salary: £27,075 + service charge

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme