Front Desk Agent

Job highlights
Identified by Google from the original job post
Qualifications
High school diploma, GED, or equivalent
Knowledge of the local area to make recommendations for a variety of services
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
Working knowledge of Microsoft Office and reservation management systems
Applicants must be able to work weekends & holidays
Benefits
SAME DAY PAY!
Access your pay as you’ve earned it!
No cost to you!
Vacation and Personal days & Holiday pay
Access Perks
Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
Brand Travel Discounts for Travel and Food & Beverage
Online Training Courses
Referral Program and Bonus
Direct Deposit
Employee Assistance Program
Associate of the Month
Associate of the Year
Service Awards
Medical, Dental, Vision
Free Basic Life & Basic Accidental Insurance
Voluntary Life Insurance Products for Self, Spouse, and Dependents
Day Care Flex Spending account
Flexible Health Care Spending Account
Wellness Program- For those who have Medical on our Anthem plan
401K with a Company match!
Jury Duty Leave
Bereavement Leave
Responsibilities
The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent is to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation
The ideal Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent is outgoing and confident, enjoys working with people, and pays close attention to the details
Welcome all guests and confirm bookings upon their arrival
Act as a point of contact for guests who require help or information and attend to their wants and needs
Arrange activities, excursions, and transportation for hotel guests per their request
Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
Answer any issues or complaints made by guests and come up with solutions quickly
Job description
Join Our Team!

The Courtyard Houston West University, our team is the heart of what makes our property special. Located between the Houston Medical Center and Downtown Houston, Courtyard by Marriott Houston West offers a vibrant work environment where you can grow and thrive. We are proud to have won the 2021 TripAdvisor Travelers' Choice Award, a reflection of the dedication and excellence of our staff. Whether you are assisting guests visiting world-class hospitals like MD Anderson or welcoming those eager to explore Houston’s top attractions like NRG Park and the Museum District, your role here places you at the center of the action. With easy access to upscale restaurants, nightlife, and more, working here isn’t just about location—it’s about being part of a dynamic team in one of Houston’s most exciting areas. If you’re ready to contribute to our success and grow your career, we would love to have join our team.

Come Check Us Out:

https://www.marriott.com/en-us/hotels/cvgca-courtyard-cincinnati-airport/overview/

The Courtyard by Marriott Houston West is looking for a top-performing Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent.

The Courtyard by Marriott Houston West is searching for a motivated individual eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent is to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. The ideal Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!

What is in it for YOU?

All Associates:
• SAME DAY PAY! Access your pay as you’ve earned it! No cost to you!
• Vacation and Personal days & Holiday pay
• Access Perks
• Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Brand Travel Discounts for Travel and Food & Beverage
• Online Training Courses
• Referral Program and Bonus
• Direct Deposit
• Employee Assistance Program
• Associate of the Month
• Associate of the Year
• Service Awards

Full-Time Associates:
• Medical, Dental, Vision
• Free Basic Life & Basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse, and Dependents
• Day Care Flex Spending account
• Flexible Health Care Spending Account
• Wellness Program- For those who have Medical on our Anthem plan
• 401K with a Company match!
• Jury Duty Leave
• Bereavement Leave

Some Key Areas of Responsibility for the Hotel Front Desk Clerk, Front Office Agent or Guest Service Agent include:
• Welcome all guests and confirm bookings upon their arrival
• Act as a point of contact for guests who require help or information and attend to their wants and needs
• Arrange activities, excursions, and transportation for hotel guests per their request
• Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
• Answer any issues or complaints made by guests and come up with solutions quickly

Requirements for the Hotel Front Desk Clerk, Front Office Agent, or Guest Service Agent include:
• High school diploma, GED, or equivalent
• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Knowledge of the local area to make recommendations for a variety of services
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems

Applicants must be able to work weekends & holidays.

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, ****** orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

EOE/Drug-Free Workplace.