Front Desk Agent

Job highlights
Identified by Google from the original job post
Qualifications
Guest Experience And Company Standards
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 
Benefits
Hourly Rate: $23.00
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Free On-Site Parking
Free Fitness Center use
Free ski/bike/paddleboard rentals
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
Company branded winter coat and work shoe stipend provided
Seasonal Retention Bonus
Available to work various shifts, holidays, and both weekend days
We Are Committed To Providing Associates With Benefits Including
Medical/Dental/Vision Insurance (HSA & FSA available)
Paid Time Off
Paid Sick Leave per Colorado law
Paid Holidays/Paid Floating Personal Days
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Group Life/Disability Insurance
Tuition Reimbursement
Employee Assistance Program
Travel Discounts, including a family and friends’ rate
Responsibilities
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. 
Answers telephone calls and routes calls to the proper department as applicable.   
May be asked to assist with bellman and runner duties depending on facility or location
Welcome and greet guests and anticipate and address their needs
Interact with colleagues and guests professionally and promptly
Contribute to team goals
Always follow company policies and safety procedures
Job description
Hourly Rate: $23.00

Targeted Application Deadline: 0+/27/2024

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where Great Benefits Lead To a Life Fulfilled.
• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks
• Free On-Site Parking
• Free Fitness Center use
• Free ski/bike/paddleboard rentals
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided
• Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:
• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. 
• Answers telephone calls and routes calls to the proper department as applicable.   
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent At MVW
• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 
• Specific job duties may differ by property, size of team, or facility.

We Are Committed To Providing Associates With Benefits Including
• Medical/Dental/Vision Insurance (HSA & FSA available)
• Paid Time Off
• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Group Life/Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts, including a family and friends’ rate

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.