Front Desk Agent

Overview
We are seeking a friendly, professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple tasks efficiently in a fast-paced environment. Previous hotel or hospitality experience is preferred but not required; training will be provided to ensure your success in this role.

Duties

Greet guests warmly and check them in/out efficiently using front desk systems
Manage multi-line phone systems to answer inquiries, make reservations, and provide information
Assist guests with special requests, directions, and local recommendations
Maintain accurate guest records and handle billing procedures
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Handle guest complaints professionally and resolve issues promptly
Keep the front desk area organized, tidy, and well-stocked with necessary supplies
Support administrative tasks such as data entry and reporting as needed
Skills

Excellent phone etiquette and communication skills
Strong customer service orientation with a friendly demeanor
Ability to operate multi-line phone systems efficiently
Previous experience in front desk or hotel hospitality preferred
Multilingual or bilingual abilities are highly desirable to assist diverse guests
Knowledge of guest services and hospitality standards
Ability to multitask effectively while maintaining attention to detail
Professional appearance and positive attitude under pressure
This position offers an engaging work environment where your interpersonal skills will shine. We value dedicated team members who are committed to creating memorable experiences for our guests.

Job Types: Full-time, Permanent

Pay: From $15.50 per hour

Expected hours: 30 – 40 per week

Work Location: In person