Front Desk Agent (Part Time)

Job Summary:

The Front Desk Agent is the face of the hotel and is responsible for delivering exceptional guest service during check-in, check-out, and throughout the guest’s stay. They handle guest inquiries, resolve issues, and ensure a welcoming and efficient front office operation.

Key Responsibilities:

Greet all guests warmly upon arrival and departure
Check-in and check-out guests efficiently using the PMS (ChoiceADVANTAGE)
Answer phones promptly, professionally, and in a friendly manner
Handle guest reservations, cancellations, modifications, and no-shows
Process payments accurately and handle cash, credit card transactions, and direct billing
Respond to guest concerns or complaints with professionalism and escalate when needed
Coordinate with housekeeping and maintenance to ensure room readiness
Monitor lobby activity and maintain security awareness
Balance cash drawers and complete daily shift reports
Stay informed about hotel promotions, local attractions, and services
Maintain a neat and organized front desk area
Qualifications:

Previous front desk or customer service experience preferred
Strong communication and interpersonal skills
Ability to work flexible hours including evenings, weekends, and holidays
Proficient in MS Office and hotel PMS systems (experience with ChoiceADVANTAGE a plus)
Problem-solving attitude and calm under pressure
High school diploma or equivalent required
Benefits of the Role to the Hotel:

First impression maker – sets the tone for guest satisfaction
Helps drive repeat business through personalized service
Supports operational flow by coordinating with housekeeping and maintenance
Minimizes billing issues by accurately managing transactions and data entry
Strengthens the brand reputation with consistent service standards
Job Types: Part-time, Seasonal

Pay: $15.70 per hour

Education:

Secondary School (preferred)
Work Location: In person

Expected start date: 2025-10-07