Front Desk Concierge / Food Kiosk

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Food & Beverage and Golf knowledge is an asset but not mandatory.

Responsibilities

Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently.
Handle guest inquiries and provide information about our services, and amenities.
Maintain accurate records of tee time bookings using Lightspeed POS software.
Process payments and manage billing inquiries with precision.
Address guest complaints or concerns promptly and professionally to ensure satisfaction.
Utilize phone systems effectively to manage incoming calls and relay messages as needed.
Uphold hotel policies and procedures while maintaining a high level of customer service.
Sales pertaining to Golf Retail, Membership and Food & Beverage.
Experience

Previous experience in a front desk or guest services role within the hospitality industry is preferred.
Strong customer service skills with a focus on creating positive guest experiences.
Proficiency in phone etiquette and handling multi-line phone systems.
A positive attitude, strong work ethic, and ability to work well under pressure in a fast-paced environment.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Types: Full-time, Part-time, Seasonal
Contract length: 7 months

Pay: $17.40-$18.40 per hour

Expected hours: 16 – 40 per week

Additional pay:

Commission pay
Tips
Benefits:

Company events
Discounted or free food
Flexible schedule
On-site parking
Store discount
Flexible language requirement:

French not required
Schedule:

Day shift
Holidays
Monday to Friday
Morning shift
Weekends as needed
Ability to commute/relocate:

Pitt Meadows, BC: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Must be 1+ years of age or older to serve alcoholic beverages in the kiosk
Licence/Certification:

Serving It Right (required)
Work Location: In person

Application deadline: 2025-04-12