Front Desk Coordinator

Qualifications
Ability to establish and maintain good working relationships with patients and coworkers
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
High School Diploma or equivalent required
Six (6) months as a Smile Doctors Front Desk Coordinator I
Benefits
We're proud of our company culture and heritage of awesomeness
Competitive salary
Medical, dental, vision and life insurance
Short and long-term disability coverage
401(k) plan
2 weeks paid time off in your first year + paid holidays
Discounts on braces and clear aligners for you and your family members
Responsibilities
Greets and receives customers, determines nature of visit, and notifies appropriate team member(s)
Performs various administrative duties
Welcomes visitors to the practice and provides information about clinic features
Answers, screens, and routes incoming calls and takes messages as needed
Checks-in and collects general information from patients on their first visit
Notifies clinicians of patient arrival and readiness
Makes appointments for returning patients as necessary
Prints/reprints appointment reminders and school/work excuses
Verifies insurance information, investigates any issues, and works towards a resolution
Makes changes to the patient schedule as necessary
Presents contracts to patients, coordinates payment arrangements and/or account resolution
Receives, stores, and delivers shipments and mail
Takes payments and posts to account
Updates charts and patient information
Drives internal marketing initiatives and fosters participation from everyone
Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
Communicates office supply requirements to the Practice Director for monthly supply order
Job description
Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator II to join our growing team.

How You'll Make Us Better

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order

Your special skills

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:
• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success
• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you'll bring to our team, we offer:
• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.