Front Desk Executive

JOB DESCRIPTION

DESIGNATION: female FRONT DESK EXECUTIVE

location- bawana sector-5

salary 15k to 20k

Objective: To provide a point of contact for all Walk Ins, Incoming Telephone Calls, grant access to office premises and provide Customer service for Clients, Staff & Visitors.

Work Planning and Execution

A) Key Processes

S. No. Item

Serving visitors by greeting, welcoming, directing and announcing them appropriately.

2
Receiving and sorting daily mail/deliveries/couriers.

3Maintaining the Cleanliness and neatness of the Front Desk Area at all the Times.

Answering , screening and forwarding any incoming phone calls while providing basic information when needed.

Performing other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

Inventory management by monitoring office supplies and place orders when necessary.

7Coordinating with vendors when required.

Mailing the Daily Attendance Report of all executives to their respective reporting heads.

Maintaining security handover / takeover report and communicate to relevant stake holders.

Take up other duties as assigned (travel arrangements, schedules etc.)

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Making outbound telephonic calls targeting potential customers to aware them about products and services thereby generating leads

Receiving incoming calls of customer and allocating them to concern marketer.

Solving customers queries in best possible ways and understanding their grievances ensuring them for further resolution of the same.

B) Key Results

S. No. Item

1 To extend warm welcome to anyone entering the premises.

2 Smooth flow of all outward & Inward documents.

3 Ensure all messages are well conveyed.

Resolution to customer queries and grievances.

To extend support to sales team by generating leads for them

Key Reports, Registers and meetings

S. No. Item

Reports

Daily Attendance Report

Record of incoming clients calls

Record of outbound calls made to clients

Registers

Visitor Gate Pass

Housekeeping Attendance

cGuard Attendance

dMaterial In (News Paper, Water, Milk)

eVendors Cheque Register

fInward Courier Register

gOutward Courier Register

hCoordinate/Communicate with all other departments through the proper channels

Meeting

Office Monthly Meeting

Any other adhoc meeting called by the management

Required Skills

S. No. Parameters

Good verbal and written communication skills

2Should possess Pleasing Personality

3Should possess Good Telephone Etiquettes

4Minimum Graduate or equivalent professional experience

5Should possess customer service orientation

6Should be Good Listener

7Good convincing skills

8 Basic knowledge of Ms Office

email id

contact us 8588852203,+871400434,+811018663