Front Desk Executive - MALES ONLY - IMMEDIATE JOINER-

 
Full job description
We are seeking a highly motivated and professional Front Desk Executive to join our team in the bustling area of Calangute, Goa. The ideal candidate will be responsible for creating a welcoming environment, ensuring smooth operations at the front desk, and providing exceptional customer service to guests. This position requires excellent communication skills, a polished appearance, and a customer-focused attitude. The role is ideal for a male candidate who thrives in a dynamic, fast-paced work environment.

Key Responsibilities:

Guest Reception and Check-in/Check-out:
Greet guests as they arrive at the front desk with a friendly and professional demeanor.
Efficiently handle the check-in and check-out process, ensuring accuracy in guest details, room allocation, and payment.
Provide guests with relevant information regarding hotel services, local attractions, and amenities.
Customer Service:
Act as the first point of contact for all guest inquiries, addressing any concerns or issues promptly and courteously.
Respond to guest queries related to booking details, requests for room service, or additional amenities.
Ensure that guest needs are met, including any special requests or accommodations.
Administrative Duties:
Maintain accurate records of guest reservations, arrivals, departures, and room availability.
Update guest information in the hotel management system and ensure all records are up to date.
Handle phone calls, emails, and other communications professionally, relaying messages and transferring calls as needed.
Cash and Payment Handling:
Accurately process guest payments, including credit card transactions, cash payments, and other financial transactions.
Issue invoices and receipts as necessary.
Ensure adherence to financial policies and ensure no discrepancies in the cash drawer.
Coordination with Other Departments:
Collaborate with housekeeping, maintenance, and other hotel departments to ensure smooth operations.
Relay guest requests for special services such as room cleaning, maintenance, or restaurant reservations to the respective departments.
Assist in the coordination of guest check-ins/check-outs during peak hours, ensuring minimal waiting times.
Problem Resolution:
Handle complaints or issues raised by guests with professionalism and tact, striving for a resolution that satisfies both the guest and the hotel's policies.
Report any significant issues or guest complaints to the management in a timely manner.
Security and Safety:
Ensure that the front desk area is secure, including verifying guest identification, and preventing unauthorized access to guest rooms.
Be vigilant about safety protocols and assist guests in case of any emergency.
General Duties:
Keep the front desk area clean and organized at all times.
Ensure proper functioning of equipment, including phones, computers, and booking systems.
Participate in any training or workshops to stay updated with the hotel's operational procedures.
Required Skills and Qualifications:

Gender Preference: Male candidates only (due to operational requirements).
Educational Qualification: High school diploma or equivalent; a degree or certification in hospitality management is a plus.
Experience: Previous experience in a front desk or customer service role is preferred, but freshers with strong communication skills are also encouraged to apply.
Skills:
Strong communication skills (verbal and written) in English; proficiency in other languages is an advantage.

Excellent interpersonal skills and a customer-first attitude.

Ability to multitask, prioritize tasks, and handle high-pressure situations.

Basic knowledge of hotel management software and cash handling.

Professional appearance and demeanor.

Physical Requirements: Ability to stand for extended periods and perform light physical tasks such as carrying guest luggage.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Required)
Language:

English (Required)
Hindi (Preferred)
Work Location: In person

 
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