Front Desk Manager – Medical Aesthetics & Skincare Clinic

Full job description
Front Desk Manager – Medical Aesthetics & Skincare Clinic

Edmonton, AB
Full-Time (5 Days/Week, 8-Hour Shifts Including Evenings & Weekends)
Training: $17/hr | Starting Rate Post-Training: $22/hr | 3-Month Review

Compensation: Competitive, based on experience

Are you passionate about skincare, beauty, and client care? Do you thrive in a fast-paced environment and love creating a welcoming experience for everyone you meet?

Forever Young, an award-winning medical aesthetics clinic, is seeking a Front Desk Manager who is enthusiastic, driven, and eager to grow with our team. Our front desk is the heart and face of the clinic—the first and last impression our clients experience—and we are looking for someone who brings positive energy, professionalism, and a genuine passion for helping people look and feel their best.

What We’re Looking For:

A candidate with a passion for the beauty and skincare industry
Someone who thrives under pressure, is friendly and approachable
Excellent communicator with clients and staff
Takes initiative to learn about our advanced treatments and skincare lines
Comfortable and confident in educating clients on services and products
Energetic, professional, and able to work well within a team
Comfortable on camera and excited to be part of our social media presence
Key Responsibilities:

Client Education & Consultations

Educate clients on advanced medical-grade skincare (e.g., SkinCeuticals, ZO Skin Health, Vivier, SkinBetter, Image Skincare, EltaMD)
Educate on skin rejuvenation treatments including:
Injectables
Thermage
Clear + Brilliant
Resurfacing treatments (Halo, BBL, Microneedling)
Medical facials and custom skin journeys
Perform in-clinic and virtual skin consultations using OBSERV skin analysis to assess skin concerns and build a customized treatment and skincare plan
Front Desk & Booking Coordination | Responsibilities

Manage high-volume client bookings via phone, website, text, and social platforms
Understand client needs and confidently recommend services and providers
Utilize our booking system to schedule appointments, collect deposits, and ensure digital consent forms are completed
Follow up with clients to ensure a seamless experience and satisfaction
Greet clients with warmth and professionalism, ensuring a 5-star experience.
Maintain accurate client records and update files as needed.
Manage daily staff schedules and appointment flow.
Oversee inventory management—track, order, and organize products.
Assist in event planning, sales promotions, and seasonal specials.
Ensure the front desk and waiting area remain clean, organized, and stocked.
Open and close the clinic as scheduled
Maintain a clean, professional, and welcoming environment
Handle any client concerns or complaints with professionalism and discretion.
Social Media & Marketing Support

Assist with filming treatments and capturing client journeys
Comfortable speaking on camera about skincare, treatments, and results
Collaborate with team on social media content and campaigns
Qualifications & Skills

✅ Experience in a spa, salon, or medical aesthetics environment preferred
✅ Strong knowledge of beauty, skincare, and medical aesthetic treatments
✅ Excellent organizational skills with attention to detail
✅ Ability to multitask and work efficiently in a fast-paced environment
✅ Exceptional customer service and communication skills
✅ Experience with Insight Salon Software (or similar booking system) is an asset
✅ Proficiency with social media platforms for business purposes
✅ Comfortable with handling client concerns with professionalism

Hours & Availability:

Full-time: 5 days per week, 8-hour shifts
Must be available to work until 8:15 PM on weekdays, and until 6–7 PM on weekends
Training & Compensation:

6-week training period at $17/hour to learn:
Our booking system
Clinic protocols
Service offerings
Our providers and their strengths
Technologies and skincare lines
Upon successful completion and team fit, starting rate increases to $22/hour
Performance review and wage reevaluation after 3 months
Why Join Forever Young?

Work in a modern, luxury medical aesthetics environment
Ongoing education in skincare, technology, and treatment protocols
Be part of a supportive, positive, and empowering team
Opportunity for career advancement in a fast-growing industry
To Apply:
Please submit your resume and a short note about why you’d be a great fit for this role. If you have experience with content creation or a passion for skincare, we’d love to hear about it!

Job Type: Full-time

Pay: $17.00-$22.00 per hour

Benefits:

Dental care
On-site parking
Store discount
Flexible language requirement:

French not required
Work Location: In person