Front Desk Professional
- Category: Receptionist & Front office Jobs
- Location: Miami, Florida
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 34K
- Published on: 2025/09/24
The Guest Services Agent plays a pivotal role in creating memorable stays by providing exceptional service, personalized recommendations and seamless check-in/check-out experiences. As the first point of contact for our guests, this position requires a passion for hospitality, strong communication skills and the ability to anticipate and exceed guest expectations. The successful candidate will have excellent organizational abilities, a keen attention to detail and be able to multitask in a fast-paced environment while maintaining composure.
This role involves greeting guests warmly and providing an inviting and personalized check-in/check-out experience. It also includes assisting guests with reservations, special requests and inquiries about the hotel and local attractions, handling phone calls, emails and in-person interactions with professionalism and efficiency, processing payments, managing billing and ensuring accuracy in guest accounts, collaborating with other departments to fulfill guest needs promptly, maintaining a thorough understanding of hotel services, amenities and local experiences to make tailored recommendations and resolving guest concerns with professionalism, patience and a problem-solving mindset.
Related jobs
-
Front Desk Attendant
Overview The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents' requests and needs upon entering the community or building. The Front Desk Attendant provides exemplary service consistent with...
-
Front Office Management Professional
ob Overview Dream South Beach is a premier hospitality brand seeking a skilled and motivated Assistant Front Office Manager to join our team. As a key member of the front office staff, you will be responsible for overseeing the daily operations of th...
-
Front Desk Concierge
At LIVunLtd, we are seeking a Front Desk Concierge to join our team in the surrounding market. The Front Desk Concierge is a front-facing position that requires polish, poise, and a passion for delivering exceptional customer service. The Concierge w...