Front Desk Receptionist

Qualifications
High School Diploma/ GED equivalent
Ability to establish and maintain effective working relationships with patients, other employees, and the public
Must have excellent customer service skills
Able to work in a fast-paced and demanding work environment
Must demonstrate a strong work ethic and maintain professionalism at all times
Must have a team mentality, flexibility, and willingness to learn
The ability to communicate effectively, multi-task, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction
The ability to uphold HIPAA compliance is mandatory
Must exercise good judgment and discretion
Technologically savvy and familiar with Microsoft Office products, including:
Google Workspace
Excel
The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully
The employee is required to perform repetitive motions, including reaching above the head and typing
The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds
Specific vision abilities required by this job include peripheral vision, depth perception, and the ability to adjust focus
Benefits
Health Insurance (Single & Family plans available)
Life Insurance
Disability Insurance
401(k) plan with Company Match
Employee Discount Program
Paid Time Off
Paid Holidays
Responsibilities
The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office
This person will be involved in various tasks, including patient customer service, scheduling, data entry, managing electronic health records, and patient education
Welcome patients upon arrival; Answer questions and concerns
Answer incoming calls, provide information, and transfer calls or take messages as necessary
Schedules appointments
Responsible for registering new patients and updating existing patient demographics by collecting detailed patient information, including personal and financial information
Facilitates patient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff
Maintain and update patient records using data entry, faxing, and scanning
Collect deductibles, coinsurance, balances, and copays and sell OTC items
Checks all required AR/AP changes since the last visit and updates records accordingly
Must be able to maintain multiple doctor’s schedules
Maintain a list of orthotics received, contact patients, and make follow-up appointments
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs
Check next-day charts for insurance eligibility, necessary referrals, and prior authorizations
Prepare end-of-day reports and deposit slips and upload them to shared files daily
Review billing claims and denials and collect necessary information from the provider or patient
Assist with additional office tasks as necessary
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment
The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell
Job description
The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in various tasks, including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Required Skills and Experience:
• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 2 + years’ admin support in a medical environment is preferred
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-+ codes preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility, and willingness to learn
• The ability to communicate effectively, multi-task, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products, including:
• Google Workspace
• Word
• Excel

Essential Functions/Responsibilities (other duties may be assigned):
• Welcome patients upon arrival; Answer questions and concerns.
• Answer incoming calls, provide information, and transfer calls or take messages as necessary.
• Schedules appointments
• Responsible for registering new patients and updating existing patient demographics by collecting detailed patient information, including personal and financial information.
• Facilitates patient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, and copays and sell OTC items.
• Checks all required AR/AP changes since the last visit and updates records accordingly.
• Must be able to maintain multiple doctor’s schedules.
• Maintain a list of orthotics received, contact patients, and make follow-up appointments.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs.
• Check next-day charts for insurance eligibility, necessary referrals, and prior authorizations.
• Prepare end-of-day reports and deposit slips and upload them to shared files daily.
• Review billing claims and denials and collect necessary information from the provider or patient.
• Assist with additional office tasks as necessary.

Physical Requirements:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell. The employee is required to perform repetitive motions, including reaching above the head and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and the ability to adjust focus.

Benefits Offered:
• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays