Front Desk Receptionist

Job description
Job description

Join our dedicated team at Beauty Digger Clinic! We are currently seeking a Clinic Assistant / Front House / Marketing Coordinator.

Why join us?

Situated in the prestigious Mayfair, London, our luxury medical clinic specializes in Aesthetics and Regenerative Medicine. You will be an integral member of our dynamic team, collaborating closely with the Medical Director. Ideal candidates are energetic, motivated, and eager to learn and advance within the industry.

Our goal is to achieve outstanding client satisfaction by managing expectations and delivering results as promised. We ensure this through high-quality treatments and cosmetic procedures, provided by some of the most skilled and knowledgeable professionals in the field.

Our core values include precision, education, safety, effectiveness, and ethical practice. We value everyone's input and incorporate it into our clinic’s vision.

Our perfect applicant / requirements:
• People person with consistent positive attitude and high level of energy
• Strong interest in Aesthetics and well-being
• 2 years of experience in customer service/ as receptionist in a clinic / gym / spa /salon
• Someone who speaks and writes excellent English
• Living within 30 min commute of the clinic (W1K 5RT)
• Must be flexible, trustworthy, punctual and reliable
• Experience of managing Facebook/Instagram/Linkedin business page
• Experience of using CRM (Pabau, Squareup appointments)
• Great computer and phone skills
• Excellent multi-tasker, with awesome organisational skills and attention to detail
• Works well under pressure especially during very busy clinic hours

Job Responsabilities:
• Always provide 5* excellent customer service.
• Meet and greet Patients for consultations/treatments ensuring they are dealt with in a first class, professional manner
• Meet and greet other visitors, practitioners, contractors etc and signpost to relevant department or staff member
• Ensuring a high standard of presentation is maintained in all patient common areas; to include building entrance, hallway, reception, waiting room and toilets and report any faults or risks to the Manager.
• Chaperone clinic visitors to relevant department, where required.
• Responsible for taking payments from patients, ensuring company policies and procedures and security standards are complied with, to include receipt of payments, cashiering and banking, refunds, petty cash and invoices.
• Management of CRM: follow up on leads, new client sequence of emails, newsletters, promotional emails
• Answer incoming calls within service levels set
• Recording of appropriate patient complications, escalating these to the Manager
• Responsible to ensure patient complaints are reported to the Manager
• Cancelling & rescheduling appointments as necessary
• Responsible for the co-ordination of patient files for daily clinics
• Open and closing the clinic and ensuring the Clinic is ready for trading
• Sundry duties to include sorting post, receiving & recording deliveries
• Act as chaperone support as required by practitioners
• Use own initiative to manage day to day challenges and issues arising
• Undertake all required training and development required for the role and ensure it is updated accordingly
• Responsible for ordering consumables and responsible of stock control
• Managing the social media business pages (Facebook / Instagram/ Linkedin )
• Promotion of services and providing patient education on our treatments
• General housekeeping and cleaning to ensure the clinic is clean and tidy at all times
• Ensure consistent compliance with company policy and procedures related to the role

Benefits:
• Pay rise
• Employee discounts on treatments
• Referral programme
• 30% Store discount

Location:
• In person: Mayfair, London

Experience:
• front house/ receptionist - 2 years (required)

Job Type: Part time or Full-time, Self employed, commission

Pay: £11-£13 per hour + commission

Work Location: In person

Expected hours: 20 – 40 per week

Additional pay:
• Bonus scheme
• Commission pay
• Performance bonus

Benefits:
• Employee discount
• Referral programme
• Store discount

Education:
• Bachelor's (preferred)

Experience:
• Digital marketing: 1 year (preferred)
• Sales: 1 year (preferred)