Front Desk Receptionist

Job highlights
Identified by Google from the original job post
Qualifications
Organized and with a strong ability to multi-task
High school graduate or equivalent
Computer Literate
Required: 1-2 years of medical front desk experience
Must be able to travel to other AICA clinics as needed within a specific zone
Must be able to work flexible hours as needed Must have reliable transportation
Physical Demands: Frequent sitting, standing, and walking; manipulation of documents; typing on the keyboard; limited lifting from floor to overhead of less than 10 pounds; some stooping and bending
Benefits
Hourly (Non-Exempt)
Responsibilities
The Front Desk Receptionist is responsible for interacting with patients, by phone and in person, within a busy healthcare setting while managing administrative tasks for both the clinic and the patients
This requires exhibiting great customer service skills, a friendly and approachable demeanor, and a professional attitude, as the Front Desk Receptionist is the first point of
contact upon a patient's arrival, and often the last to see the patient before they depart
This is an onsite clinical support position, with occasional travel between clinic locations as necessary, and no remote work option
Welcomes the patients by greeting them over the phone or in person
Manages email and voicemail messages
Schedules transportation for patients
Inputs patient data in EMR and other clinical systems
Manages patient scheduling; communicates with patients in the waiting area of any delays or Provider schedule changes that would affect their appointment time
Assists in gathering Net Promoter Score participation from the patients
General receptionist and clerical duties
To perform the position successfully, an individual is expected to:
Provides Superior Customer Service
Leads by example
Is Team-Oriented
Displays a positive attitude and conducts themselves in a professional manner
Efficiently communicates verbally and in writing
Cross trains across numerous clinic support duties
Adheres to all company policies and procedures
Ensures HIPAA compliance
Ensures accuracy of data entry
Job description
Description

Position Description:

The Front Desk Receptionist is responsible for interacting with patients, by phone and in person, within a busy healthcare setting while managing administrative tasks for both the clinic and the patients. This requires exhibiting great customer service skills, a friendly and approachable demeanor, and a professional attitude, as the Front Desk Receptionist is the first point of

contact upon a patient's arrival, and often the last to see the patient before they depart. This is an onsite clinical support position, with occasional travel between clinic locations as necessary, and no remote work option.

Position Duties
• Welcomes the patients by greeting them over the phone or in person
• Manages email and voicemail messages
• Schedules transportation for patients
• Inputs patient data in EMR and other clinical systems
• Manages patient scheduling; communicates with patients in the waiting area of any delays or Provider schedule changes that would affect their appointment time
• Assists in gathering Net Promoter Score participation from the patients
• General receptionist and clerical duties

Position Expectations

To perform the position successfully, an individual is expected to:
• Provides Superior Customer Service
• Leads by example
• Is Team-Oriented
• Displays a positive attitude and conducts themselves in a professional manner
• Organized and with a strong ability to multi-task
• Efficiently communicates verbally and in writing
• Cross trains across numerous clinic support duties
• Adheres to all company policies and procedures
• Ensures HIPAA compliance
• Ensures accuracy of data entry

Position Requirements
• High school graduate or equivalent
• Computer Literate
• Required: 1-2 years of medical front desk experience
• Preferred: Experience working on medical EMR system

Position Miscellaneous
• Hourly (Non-Exempt)
• Must be able to travel to other AICA clinics as needed within a specific zone
• Must be able to work flexible hours as needed Must have reliable transportation.
• Physical Demands: Frequent sitting, standing, and walking; manipulation of documents; typing on the keyboard; limited lifting from floor to overhead of less than 10 pounds; some stooping and bending.