Front Desk Receptionist

Job highlights
Identified by Google from the original job post
Qualifications
Speaks clearly and uses correct English and proper telephone techniques
Trains relief receptionists
Performs additional functions as assigned by management
Neat appearance and demonstrates effective telephone etiquette
Friendly, well organized and enjoys dealing with people.
Prior experience with telephone, as well as high school diploma or equivalent
Ability to use personal computer, calculator, agency automation systems and various software programs, including but not limited to Microsoft Word and Excel
Fast-paced, multi-tasking environment
All requirements may be modified to reasonably accommodate physically or mentally challenged employees
This position is intended as a learning opportunity to acquire P&C license and move up in the agency
High school or equivalent (Required)
Alamogordo, NM: Relocate before starting work (Required)
Benefits
Reports to: Compensation Range: $15++ per hour
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
401(k)
Dental insurance
Life insurance
Paid time off
Vision insurance
8 hour shift
Responsibilities
Creates a positive first impression on behalf of the agency
Assists clients or directs them to the proper person in a professional, accurate, and timely manner
Performs clerical duties as assigned
Serves as receptionist and point of first contact for all visitors to the office
Opportunity to move up for the right candidates
Acts as office receptionist
Answers calls within three rings
Handles incoming calls in a friendly and courteous manner; provides assistance and information as required and connects caller with desired party
Handles all incoming and outgoing fax messages
Distributes incoming faxes within one hour of receipt
Answers client inquiries as possible or directs the inquiry to the person best able to answer the inquiry
Continually checks back with callers on hold to ask if they prefer to continue to hold, leave a message, or be transferred to someone else who can help them
Process payments and changes for clients
Documents all client interaction on agency management system
Records and forwards accurate messages including correct name of caller, phone number, and other pertinent information
This job description is intended to describe the level of work required of the person performing the job
Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions
This description is not intended as a contract and is subject to unilateral change and revision by management
Any written contractual agreements will supersede this job description
Job description
We are a professional office that cares about our community and clients.

Receptionist Job Description

Position Title: Receptionist

Reports to: Compensation Range: $15++ per hour

A. SUMMARY
Creates a positive first impression on behalf of the agency. Assists clients or directs them to the proper person in a professional, accurate, and timely manner. Performs clerical duties as assigned. Serves as receptionist and point of first contact for all visitors to the office. Opportunity to move up for the right candidates.

B. POSITION FUNCTIONS
1. Acts as office receptionist. Answers calls within three rings.

2. Handles incoming calls in a friendly and courteous manner; provides assistance and information as required and connects caller with desired party.

3. Handles all incoming and outgoing fax messages. Distributes incoming faxes within one hour of receipt.

4. Speaks clearly and uses correct English and proper telephone techniques.

5. Answers client inquiries as possible or directs the inquiry to the person best able to answer the inquiry.

6. Continually checks back with callers on hold to ask if they prefer to continue to hold, leave a message, or be transferred to someone else who can help them.

7. Process payments and changes for clients.

8. Documents all client interaction on agency management system.

+. Trains relief receptionists.

10. Records and forwards accurate messages including correct name of caller, phone number, and other pertinent information.

11. Performs additional functions as assigned by management.

C. KNOWLEDGE,SKILLS AND ABILITIES

Neat appearance and demonstrates effective telephone etiquette. Friendly, well organized and enjoys dealing with people. .

D. OTHER REQUIREMENTS

Prior experience with telephone, as well as high school diploma or equivalent. Ability to use personal computer, calculator, agency automation systems and various software programs, including but not limited to Microsoft Word and Excel.

E. WORKING CONDITIONS

Fast-paced, multi-tasking environment.

F. GENERAL

1. This job description is intended to describe the level of work required of the person performing the job.

2. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions.

3. This description is not intended as a contract and is subject to unilateral change and revision by management.

4. Any written contractual agreements will supersede this job description.

5. All requirements may be modified to reasonably accommodate physically or mentally challenged employees.

6. This position is intended as a learning opportunity to acquire P&C license and move up in the agency.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift

Education:
• High school or equivalent (Required)

Experience:
• Customer service: 3 years (Preferred)

Ability to Relocate:
• Alamogordo, NM: Relocate before starting work (Required)

Work Location: In person