Front Desk Receptionist

Job highlights
Identified by Google from the original job post
Qualifications
Previous experience in a dental office or medical office, preferably as a Treatment Coordinator, Patient Coordinator, or Front Desk Coordinator
Skills:
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Ability to multi-task and handle a variety of administrative duties
Comfortable with handling sensitive patient information and managing financial transactions
Professional and polished appearance, with a focus on delivering exceptional customer service
High school diploma or equivalent required
People with a criminal record are encouraged to apply
Customer service: 2 years (Required)
Spanish (Required)
Bell Gardens, CA +0201 (Required)
Bell Gardens, CA +0201: Relocate before starting work (Required)
Benefits
Competitive Compensation:
Competitive pay based on experience and qualifications
Benefits:
Comprehensive benefits package, including health insurance, paid time off, and retirement plans
Career Growth:
Opportunity for career advancement in a growing and supportive team environment
Positive Work Environment:
Friendly, dynamic, and professional team that supports each other’s success
Beautiful, modern office space with state-of-the-art equipment
Pay: $20.00 - $27.00 per hour
Expected hours: 40 per week
Monday to Friday
Responsibilities
As a Front Desk Treatment Coordinator, you will be the first point of contact for our patients, playing a crucial role in creating a positive first impression and ensuring seamless scheduling, patient communication, and treatment coordination
Your responsibilities will include interacting with patients, managing schedules, explaining treatment plans, handling insurance verification, and assisting the office in maintaining efficient operations
Patient Communication:
Greet patients in a warm, friendly, and professional manner
Answer patient inquiries regarding treatments, procedures, and services
Coordinate and schedule patient appointments, including consultations, treatments, and follow-ups
Provide patients with necessary information about treatment plans, financial options, and office policies
Treatment Plan Coordination:
Work closely with the dental team to present and explain treatment plans to patients
Provide patients with clear explanations of procedures, benefits, and expected outcomes
Assist patients in understanding financial aspects of treatment, including insurance benefits and payment options
Ensure all treatment plans are accurately entered into the system and all patient documentation is complete
Insurance Verification & Billing:
Verify patient insurance coverage and benefits for upcoming treatments
Obtain pre-authorization for treatments when necessary
Work with patients to resolve billing questions and ensure timely payment for services rendered
Assist in processing patient payments, both in person and via phone or online
Office Support & Administration:
Maintain accurate patient records and treatment schedules
Manage office flow and ensure appointments run smoothly
Assist with various office tasks as needed (e.g., answering phones, preparing patient charts, filing)
Ensure that the front desk area is organized, clean, and stocked with necessary supplies
Customer Service & Follow-Up:
Provide excellent customer service, addressing patient concerns and ensuring satisfaction
Follow up with patients post-treatment to ensure their satisfaction and help them with any further care or appointments
Job description
About Us:

At Bellgardens Dental Group, we provide exceptional cosmetic and full-arch dental care to our patients, focusing on delivering the highest level of service and comfort. Our upscale office is known for its warm, welcoming environment, advanced technology, and commitment to improving patient outcomes. We are looking to expand our team with a motivated, organized, and compassionate Front Desk Treatment Coordinator to join us in delivering outstanding care and ensuring an excellent patient experience.

Position Overview:

As a Front Desk Treatment Coordinator, you will be the first point of contact for our patients, playing a crucial role in creating a positive first impression and ensuring seamless scheduling, patient communication, and treatment coordination. Your responsibilities will include interacting with patients, managing schedules, explaining treatment plans, handling insurance verification, and assisting the office in maintaining efficient operations.

Key Responsibilities:
• Patient Communication:
• Greet patients in a warm, friendly, and professional manner.
• Answer patient inquiries regarding treatments, procedures, and services.
• Coordinate and schedule patient appointments, including consultations, treatments, and follow-ups.
• Provide patients with necessary information about treatment plans, financial options, and office policies.
• Treatment Plan Coordination:
• Work closely with the dental team to present and explain treatment plans to patients.
• Provide patients with clear explanations of procedures, benefits, and expected outcomes.
• Assist patients in understanding financial aspects of treatment, including insurance benefits and payment options.
• Ensure all treatment plans are accurately entered into the system and all patient documentation is complete.
• Insurance Verification & Billing:
• Verify patient insurance coverage and benefits for upcoming treatments.
• Obtain pre-authorization for treatments when necessary.
• Work with patients to resolve billing questions and ensure timely payment for services rendered.
• Assist in processing patient payments, both in person and via phone or online.
• Office Support & Administration:
• Maintain accurate patient records and treatment schedules.
• Manage office flow and ensure appointments run smoothly.
• Assist with various office tasks as needed (e.g., answering phones, preparing patient charts, filing).
• Ensure that the front desk area is organized, clean, and stocked with necessary supplies.
• Customer Service & Follow-Up:
• Provide excellent customer service, addressing patient concerns and ensuring satisfaction.
• Follow up with patients post-treatment to ensure their satisfaction and help them with any further care or appointments.

Qualifications:
• Experience:
• Previous experience in a dental office or medical office, preferably as a Treatment Coordinator, Patient Coordinator, or Front Desk Coordinator.
• Knowledge of dental terminology and procedures is a plus.
• Experience with dental software (e.g., Dentrix, Eaglesoft) is highly preferred.
• Skills:
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multi-task and handle a variety of administrative duties.
• Comfortable with handling sensitive patient information and managing financial transactions.
• Professional and polished appearance, with a focus on delivering exceptional customer service.
• Education:
• High school diploma or equivalent required.
• Additional certifications or training in dental administration or treatment coordinating is a plus.

Why Join Us?
• Competitive Compensation:
• Competitive pay based on experience and qualifications.
• Benefits:
• Comprehensive benefits package, including health insurance, paid time off, and retirement plans.
• Career Growth:
• Opportunity for career advancement in a growing and supportive team environment.
• Positive Work Environment:
• Friendly, dynamic, and professional team that supports each other’s success.
• Beautiful, modern office space with state-of-the-art equipment.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Expected hours: 40 per week

Schedule:
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:
• Customer service: 2 years (Required)

Language:
• Spanish (Required)

Ability to Commute:
• Bell Gardens, CA +0201 (Required)

Ability to Relocate:
• Bell Gardens, CA +0201: Relocate before starting work (Required)

Work Location: In person