Front Desk Receptionist ( Hotels/Resorts)

काम का वर्णन
Job Title: Front Office Executive – Hospitality

Job Description:

We are looking for a dynamic and customer-focused Front Office Executive to join our team. This role is ideal for freshers with excellent communication skills and experienced professionals from hotels and resorts who can efficiently manage front desk operations, guest relations, and administrative tasks.

Key Responsibilities:
• Greet guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
• Handle guest inquiries, provide information about the hotel/resort, and resolve any concerns efficiently.
• Manage reservations, cancellations, and modifications through the property management system.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain records of guest preferences and feedback to enhance customer satisfaction.
• Process payments, generate invoices, and maintain accurate financial records.
• Ensure the reception area is clean, organized, and presentable at all times.
• Assist in administrative tasks and reporting as required.

Requirements:
• For Freshers: Strong communication and interpersonal skills, eagerness to learn, and a customer-centric approach.
• For Experienced Candidates: 1-3 years of experience in front office operations in hotels or resorts.
• Proficiency in MS Office and hotel management software is a plus.
• Ability to multitask, stay organized, and handle guest concerns professionally.
• Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:
• Bachelor's degree or diploma in Hospitality Management, Tourism, or a related field.
• Prior experience with property management systems (PMS) such as Opera, IDS, or similar is an advantage.
• Fluency in English; knowledge of additional languages is a plus.

Job Type: Full-time

Schedule:
• Morning shift

Work Location: In person