Front Desk Supervisor

Location
Calgary, AB
 
Full job description
Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:
Be knowledgeable of hotel policies, procedures, quality & services standards established by brand and leadership team.
Coach, develop, train and drive the performance of all team members in front desk.
Lead and manage daily operations of the Front Desk.
Consistently offer professional, engaging and friendly services
Address guest, colleague or the public calmly and professionally in any and all crisis situations.
Ensure the department provides outstanding service to drive the Hotel’s guest satisfaction scores, while using a teamwork mindset.
Ensure the guest experience is seamless, efficient and courteous for each individual.
Work closely with other departments (housekeeping, maintenance and F&B) to ensure the smooth management of operations through preparation and follow-up.
Monitor and address performance through ongoing feedback, both positive and constructive, as well as corrective actions when necessary.
Ensure training of employees is completed as needed and on an ongoing fashion to ensure all team members have the necessary skills to perform their duties effectively.
Effectively communicate to implement new policies/procedures for the Front Desk and Guest Services departments.
Ensure room assignments and guest preferences are completed effectively.
Maintain all Front Office standards & coach employees on meeting our standards.
Achieve or exceed labor productivity and expense management targets through diligent review.
Ensure emergency response by Front Office teams is appropriate, sufficient and documented as needed.
Stay current with industry/competitive trends to make recommendations for improvement.
Ensure a safe working environment for all staff members.
Perform Manager on Duty shifts on a regular basis.
All other duties as assigned.
JOB REQUIREMENTS

Qualifications:

Minimum 1-2 years of leadership experience in a hotel is required.
Ability to work a variety of shifts with a flexible schedule (i.e. weekend coverage, PM shifts, statutory holiday etc.).
Degree or Diploma is hospitality, or a related field is an asset.
Computer literate with knowledge in Microsoft Office.
Previous experience with Property Management Systems, specifically Lightspeed, is an asset.
First Aid certification or previous knowledge/experience with health & safety/first aid is an asset.
Experience in Housekeeping and F&B would be an asset
Results oriented, positive, service driven with a sense of urgency and ability to prioritize.
Excellent communication skills, both written & verbal, as well as strong interpersonal skills.
Proven ability to problem solve while being proactive and flexible problem solver, who is confident, energetic, flexible and proactive.
Focused on teamwork, with the ability motivate team members with confidence and energy.
High level of attention to detail with the ability to meet deadlines.
Class 5 driver’s license
Job Type: Full-time

Salary: $17.00-$19.00 per hour

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Schedule:

8 hour shift
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel: 1 year (required)
Customer service: 2 years (required)
Work Location: In person