Front Desk Supervisor

We are currently hiring for a hands-on Front Desk Supervisor/Lead Concierge to assist with resident relations and assist with overseeing the concierge team. We are looking for an enthusiastic person who enjoys helping residents and building relationships.

We are a full-service concierge company providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

Main Responsibilities
• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Manage and post weekly schedules
• Train new associates
• Maintain clear communication with the property manager and leasing team
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends and holidays

Qualifications
• A high school diploma or equivalent is required.
• A minimum of 2 years' concierge, hotel or hospitality experience preferred.
• Previous supervisory experience is a plus.
• Maintain high standards of professional appearance and grooming.
• Must have a genuine love for hospitality and assisting residents.
• Ability to quickly learn new skills.
• Excellent customer service/resident service skills.

Stratton Security is an equal opportunity employer. We strongly believe diversity and inclusion are essential to our culture of service.

Job Type: Full-time

Pay: $38,000.00 - $3+,000.00 per year

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Experience:
• Customer service: 3 years (Preferred)
• Supervising: 2 years (Preferred)
• Hotel management: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: In person