Front End Risk Account Manager

About The Role

What you will do

As a Front End Risk Manager, your role is to oversee and control dealer risk for the Stock Funding Portfolio. This includes risk analysis, negotiations, collections, and providing training and mentoring to dealers and their support staff on how to run their stocking plans. You will work closely with the Sales and Credit Risk Functions to achieve Risk Mitigation

Key Responsibilities

Day to Day Operations:

You will speak to dealers to manage issues and handle queries. This involves managing unpaid direct debits, poor monthly audit results, reviewing and conducting financial discussions to reach payment arrangements, negotiating to recover outstanding funds, and making decisions regarding the termination of relationships with dealers or the reduction of their credit lines.

You will have difficult and complex financial conversations with dealers, negotiating to recover outstanding funds, and to help prevent financial losses.

Mitigate Financial Risk:

Actively negotiate with car dealers to recover outstanding funds and prevent financial losses, while balancing assertiveness and professionalism to protect the company's financial interests and help support our growth ambitions.

Dealer Account Management:

You will review and identify potential exposure situations by working Early Warning Indicator Reports, Monthly Stock Audits, and work alongside our field risk, audit and sales teams to direct the course of action to be taken. You will speak with dealers to address possible early warning signs and where possible help change dealer behaviours to avoid or reduce potential losses.

Dealer Support and Education:

You will work closely with dealers and their support staff to re-educate those with performance issues and bring their account management and performance back in line with our dealer funding guidelines and legal agreement.

Partnership and Support:

You will support the Dealer Services Team with dealer queries and support with risk-based queries on a day-to day basis as well as support with the sale and disposal of terminated assets at our auction houses.

What you will bring

- Experience in talking to customers, negotiating with people and navigating difficult situations, preferably in a Motor Finance, Motor Industry or a B2B setting.

- Experience of coaching customer behaviour related to account performance.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1+52. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.