Front Line Operational Leader

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Skills

Management

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Job details
Here’s how the job details align with your profile.
Job type

Full-time
Shift and schedule

Overtime
 
Location
Hounslow TW6
 
Full job description
Are you ready to lead from the front line and make a real impact in ground operations? Cobalt Ground Solutions is looking for dynamic and driven individuals to join their leadership team. If you thrive in a fast-paced, customer-focused environment and are passionate about operational excellence and team development, this is your chance to climb!

As a Front Line Operational Leader, you’ll be responsible for orchestrating your team’s daily performance while ensuring excellence in safety, customer satisfaction, and employee wellbeing. This is a hands-on leadership role that requires operational insight, people management skills, and a proactive approach to challenges.

Responsibilities:

Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocating staff is working efficiently
Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities
Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class service delivery
Management of staff welfare issues, including recording of absence and lateness and highlighting any irregularities that occur to Human Resources. Working with Human Resources to ensure all performance, discipline and grievance matters are reviewed and managed promptly and effectively, in accordance with Company policies and procedures and legal requirements
Ambassador of diversity and inclusion in the workplace
Responsible for the positive promotion of Cobalt’s mission, vision and values in the marketplace and internally