Front-of-House & Services Manager

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

Do you have a passion for good customer service? Can you interact with a wide range of people? Are you looking for a fun & varied role? If so, this could be your next role. Rabobank’s Shared Services team has an opening for a Front of House Manager. This role is based in Sydney & has arisen due to an internal move within the business.

The Front of House Manager plays a leading role in the daily management of client service in our Sydney head office. The role will manage day-to-day support on our client floor, including Reception, catering, onsite events, client floor coordination & mail room function. This role has a large number of customers & stakeholders all with varying requirements.

Top Role Accountabilities:
Front of house

Manage all daily operations of the Front of House Team including but not limited to oversight of Reception & Mail Room functions, inbound & outbound phone calls & requests, barista/catering requirements for meetings, problem-solve any minor Audio-Visual issues that arise within the Front of House spaces, & engaging with the business Executives & Executive Assistant’s
People management

People leadership of a team of 3
Development, coaching, conducting performance reviews & guiding with the team’s development plans & ambitions
Event Management

Ensure functions, events & meetings held onsite are managed effectively
Engage with business units to organise workplace events such as team drinks, fundraising & sustainability events
Room set up including chair/table configurations and Audio-Visual requirements
Vendor / Supplier Management

Procurement & Stock Control for catering services
Invoice Processing & budget planning/management
Facilities Management

Management of reactive maintenance contracts & assisting with ongoing management of supplier SLAs across services such as essential services, cleaning, general maintenance, security monitoring, electrical
Managing contractor attendance including base building contractors to ensure minimal disruption to the office space in particular the client floor
About You:
You may be working in a Hospitality, Front of House, Office Manager or some other role where you are interfacing with people.

In addition to your enthusiasm & positive attitude you will have:

Demonstrated people management experience
Be confident communicating with people at all levels in the organisation
Be personable with excellent interpersonal communication skills
Customer service focus
Familiar with MS Office suite (highly regarded)
A willingness to obtain both a First Aid & Responsible Service of ******* (RSA) Certificate if not already holding these
Be available to work onsite in our Sydney CBD office Monday to Friday
What we're proud to offer you:
Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners