Front Of House Team Member

Location: Macquarie Park Salary: AUD Industry Standards

We currently have an opportunity for an energetic and enthusiastic Front of House Team Member to join our dynamic team in Macquarie Park , Sydney

We seek a customer experience champion who can help us deliver unscripted, personalised service in a corporate environment.

This is an all-rounder role with a rotating roster across all areas. If you are looking for a role where you can let your true colours shine and deliver the best possible service, look no further!

What will be involved in your day-to-day tasks?

Provide an engaging on-brand welcome and farewell to all staff, clients and contractors entering the site
Register visitors & staff using the designated site access management system
Maintain the corporate hospitality floors and ensure meeting rooms are in excellent condition
Provide support for meeting room bookings
Manage flexible room set-ups, including moveable walls and manual handling
Deliver 5-star service for all catering and events in the front-of-house meeting rooms, including service throughout the event and post-event clean-up
Ensure the reception area (desk and guest lounges) are clean and tidy at all times
Work closely with security teams to ensure the safety of the building
Assist with administrative tasks as per the request from the tenant
Recognise VIPs, guests and building staff and use their names wherever possible
Provide a service level beyond the tenant's expectations 'to go above and beyond'
Look for ways to improve the tenant's experience of working within the building
Deliver on WOW moments, which our visitors and clients will not forget
Conduct Work Ready Audits to ensure compliance with safety and operational standards
Assist with facility coordination tasks, including liaising with maintenance teams and managing minor repairs or issues
This position requires periods of walking, standing, sitting and/or manual handling.

You will have:

Hospitality, corporate reception or premium airline experience
Exceptional customer service attitude
Strong verbal and written skills
Excellent interpersonal and communication abilities
A vibrant, adaptable personality
We offer:

Health services including 24/7 active health and emergency response
Employee rewards program with retail vouchers
Corporate wardrobe and dry cleaning
Paid training and development opportunities
Potential for career advancement within First Contact
To apply, click the "Apply Now" button and submit your resume and cover letter outlining your relevant skills and experience.