Front Office Agent

Company Description

Part of Ennismore, a global collective of entrepreneurial and founder-built brands that are rooted in culture and community, 25hours Hotels is set to make its Australian debut.

Introducing 25hours Hotel The Olympia, opening in the vibrant Sydney suburb of Paddington. Housed within the iconic West Olympia Theatre, the hotel features 10+ rooms, multiple dining spaces including The Palomar restaurant, Jacob the Angel café, and Monica, the roof-top bar. A new era awaits at 25hours Hotel The Olympia which will shape and transform the local hospitality scene, welcoming a vibrant and diverse team, bringing its vision to life.


Job Description

COME AS YOU ARE & SHOW HOW YOU CARE …

From check-in to “see you again,” our Front Office team will ensure guests are happy from their first moment till their last. As the Front Office Agent, you have presence that doesn’t go unnoticed and love creating special moments for guests. Be passionate, be quirky, and model the service that 25hours is know to deliver in their cities.

What does your workday look like …

Come as you are and always have fun with each other every day;
Welcome guests and make sure they’re not just contented, but enthusiastic;
Always keep your cool – even when guests turn up to check in at the same time;
Handle credit cards, cash, and company accounts with care;
Assist with preparation and communication of group check ins;
Operate the telephones from internal to external requests;
Securely store and deliver guest luggage;
Deliver items of request to guest rooms at top speed.

Qualifications

We are looking for you – with personality and that certain something …

You’ve completed a course of training in the hotel business, gained some management experience and can speak English fluently;
You can inspire your team just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve;
You’re a doer – and even if you do it wrong sometimes, you openly admit it;
You’re not just bringing your abilities, but also your character.

Additional Information

What’s in it for you …

Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand;
Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee;
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
The chance to challenge the norm and work in an environment that is both creative and rewarding;
Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;
A competitive package and plenty of opportunity for development.