Front Office Agent

Job description
FRONT OFFICE AGENT - FREEHAND LOS ANGELES
At Freehand we are obsessed in deliveringoutstanding service through a personal touch. As a Front Office Agent, you mustbe part of ensuring that the Front Office department is run smoothly ensuringthat there is a relentless desire to "wow" our customers at every opportunity,ensuring that customers' needs are exceeded.

WHO ARE WE

Freehand is on a journey.Appropriate, given that we're a shared accommodation brand. Freehand swungthrough the US coolest cities on its way to dominating the world. It burst ontothe scene in the Americas with the launch of our properties in the country'sbiggest markets (NYC, LA, Miami and Chicago) with the acquisition of FreehandHotels. Created for a new generation of urban travelers, Freehand combines thesocial culture of a hotel with innovative design by Roman and Williams, comfortand quality food and beverage at an affordable price.

No biggie. Fast Company namedus one of the top 50 most innovative global companies. We, of course, agree.And now this top 50 most innovative global company (did we mention that?) wantsa pretty awesome Front Office Agent.

Our spaces are safe andseriously social, in the proudest part of the beating heart of the cities welove. Cultural action, creative pulse and an outstanding way to waste some ofthe finite time the universe has given you - that's what Freehand offers. Holdstrue for staff and visitors equally, and while chic design is always thebackdrop, every Freehand in every destination reflects the unique beat of thatcity's heart.

ABOUT FREEHAND LOS ANGELES

Housed in the historic Commercial Exchange building, our hotel indowntown Los Angeles is truly one-of-a-kind, featuring suites, premium hotelrooms and shared accommodations with interiors designed by Roman & Williams.The property is a new and exciting presence in the downtown LA scene, offeringthe classic Freehand accommodation experience for guests, while also fullyintegrating into the local community with a calendar full of events andactivations at the Broken Shaker rooftop bar and pool, Rudolph's Bar & Teabar, The Exchange Restaurant, and Cafe Integral. Situated in walking distanceto local restaurants, bars, markets and hotspots, Freehand Los Angeles has areal buzz that makes it a pleasure to stay (and work) at.

NUTS AND BOLTS OF THE JOB
• Take ownership ofthe guest journey to ensure that you continuously raise the bar and create atruly unique Generator experience
• Know your guestsand have a passion for independent travel and the road less travelled
• Demonstrate apassion for delivering outstanding customer service
• Be part of a great team withinyour department that get Generator and want to be themselves
• Monitor our social spaces,lighting, sound and temperature, to make sure they embody the Generator brandand culture at all times
• Know your city, its cafes, barsand restaurants, its art, its music
• Ensure you comply with all companypolicies you have been trained on, which include Fire Training and Health &Safety and Food Hygiene
• Be Responsible for all cashhandling whilst you are on duty
• Correctly administer the Close ofShift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as anexhaustive list of duties. Other duties as may be reasonably required will formpart of this job description.

WHAT'SIN YOUR DNA
• Always love ourguests
• Passionate for thehospitality and the youth travel market
• Be the life theparty
• Be really, reallyorganised
• Keep cool when thepressure hits
• Enjoy a super-fastpace
• Understand this isa business, be passionate about maximising revenue
• Be creative,innovative and digitally smart
• Youmust be eligible to work in the EU to be considered for this role

YOURROCK STAR EXPERIENCE
• Experienced withina front office hospitality environment
• Experiencedworking with a Property Management System
• Flexible withregards to shifts available per week (mixture of morning and evening shifts)

OUR EMPLOYEE BENEFITS
• Birthdayholiday in addition to your yearly holiday allocation
• FertilityTreatment Support Leave - up to three days' paid leave in any one year for anemployee to undergo fertility treatment
• EmployeeBounty Program providing opportunities to earn a compensation for new hirereferrals with no cap on number of referrals made
• Companycontribution towards gym membership fees for all eligible employees - lookgood, feel good, work good
• IdeasAward - Quarterly award to double gross basic salary for 1 month to employeewith most valuable suggestion/feedback
• 2 free nights' accommodationacross any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (weoperate in several locations across Europe & US so your next holiday issorted)
• International career opportunitiesso you can travel the world while working with us (win-win!)
• Social events, celebrationscalendar & various employee recognition schemes - we never ever need an excuse to let our hair down!
• Onlinelearning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS
• + holidays
• Medical + Dental + Vision (subsidisedcontributions)
• Life &Disability (employer paid)
• Paid sickleave, time off and vacation (altogether +6 hours per calendar year)
• Voluntaryproducts: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, HospitalIndemnity, critical illness, Accident Insurance and FSA

SO YOU THINKTHIS MIGHT BE YOU?

That'scool. Send us your application in English. If you've got questions, get intouch!

Also,check out https://freehandhotels.com/ or our social media pages. Here you maywell find the answers to life, the universe and everything, including why thereare no penguins at the North Pole. We look forward to hearing from you.

Employmentwill be based upon personal capabilities and qualifications withoutdiscrimination on the basis of race, color, religion, sex, gender identity,age, national origin, disability, ****** orientation, or any other protectedcharacteristic as established by law.