Front Office Assistant-Female (Health Care)

About the company:

Risaa IVF is a network of 10+ IVF clinics located in India, Nepal, and Bangladesh and has its headquarters in New Delhi. Risaa IVF is backed with India’s leading IVF specialist Dr. Rita Bakshi along with a solid team that is committed to providing you with a warm and understanding environment while you seek fertility diagnosis and treatment with us. Established in 2012, Risaa IVF provides state-of-the-art IVF Lab with latest world-class equipment and technology.

JOB SUMMRY: We are seeking a compassionate, detail-oriented, and highly organized Donor & Surrogate Coordinator to manage and support the journey of egg donors, sperm donors, and gestational surrogates throughout the fertility process. This individual serves as the primary point of contact, ensuring clear communication, compliance, and care from application through completion of the cycle.

Key Responsibilities:
• Greet and assist patients and visitors in a courteous and professional manner.
• Handle patient registration and maintain accurate records in the hospital management system.
• Manage and process OPD billing
• Coordinate patient appointments with doctors, and ensure timely patient flow.

· Communicate and coordinate with diagnostic departments (e.g., ultrasound, pathology) for scheduling and preparation

Donor & Surrogate Management
• Assist with recruitment, screening, and onboarding of new egg/sperm donors and surrogates.
• Educate candidates about the process, expectations, and legal/medical aspects.
• Coordinate and schedule medical evaluations, psychological screenings, and legal consultations.
• Maintain accurate records and ensure compliance with ethical and regulatory guidelines.

Communication & Support
• Serve as a primary liaison between donors/surrogates and the clinic or agency.
• Provide emotional and logistical support throughout the journey.
• Ensure all parties are informed and feel supported during each step of the process
• Manage timelines for each case to ensure timely completion of steps.
• Work closely with intended parents, legal teams, medical professionals, and third-party agencies.
• Coordinate travel, appointments, and necessary documentation for donors/surrogates.

Administrative Tasks
• Maintain detailed records in a secure database.
• Prepare reports on donor/surrogate availability and case status.

Job Type: Full-time

· Interview: Walk-In

· Location: H-6, 2nd Floor, Green Park Main Market, Above Toothsi Clinic, New Delhi-110016

· Salary: Best in Industry

Share your CV at remant@risaaivf.com

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:
• Cell phone reimbursement

Schedule:
• Day shift

Work Location: In person

Application Deadline: 10/05/2025
Expected Start Date: 21/04/2025