Front Office Associate

Job Title: Front Office Associate

Hotel Name: Hotel Woodville Palace

Location: Shimla, Himachal Pradesh

Job Type: Full-time

About Us:

Hotel Woodville Palace is a luxury heritage hotel located in the heart of Shimla, offering exceptional hospitality and unforgettable experiences to our guests. We're seeking a highly motivated and customer-focused Front Office Associate to join our team.

Job Summary:

We're looking for a friendly, efficient, and organized Front Office Associate to manage the front desk operations, provide exceptional guest service, and ensure a seamless check-in/check-out experience.

Responsibilities:

- Manage front desk operations, including check-in/check-out, room assignments, and guest services.

- Provide exceptional customer service, responding to guest queries and resolving issues promptly.

- Handle room reservations, cancellations, and modifications.

- Process guest payments, handle cash and credit transactions.

- Maintain accurate records, reports, and databases.

- Coordinate with housekeeping, F&B, and other departments to ensure seamless service.

- Answer and direct phone calls, respond to emails and messages.

- Perform tasks related to concierge services, tour bookings, and local information.

- Maintain high levels of productivity, efficiency, and professionalism.

Requirements:

- 1-2 years of experience in front office operations or hospitality industry.

- Excellent communication, interpersonal, and problem-solving skills.

- Proficient in MS Office, property management systems (PMS), and other software.

- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

- Strong attention to detail, organizational skills, and ability to multitask.

- Fluency in English, Hindi; knowledge of additional languages is an asset.

- High school diploma or equivalent required; hospitality certification preferred.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for growth, development, and career advancement.

- Collaborative and dynamic work environment.

- Recognition and rewards for outstanding performance.

- Free meals and accommodations (as per hotel policy).

- Training and development programs.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits:
• Food provided
• Leave encashment
• Paid time off

Schedule:
• Rotational shift

Education:
• Bachelor's (Preferred)

Experience:
• total work: 1 year (Required)

Work Location: In person