Front Office Duty Manager

Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1+86. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

Accor is the world’s largest and fastest-growing hotel group, with a network of more than 5,000 properties in over +0 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.


About the Venue:
Located on the picturesque shores of North Wollongong Beach, Novotel Wollongong Northbeach is a premier destination for business and leisure travellers alike. With our stunning beachfront location, world-class amenities, and exceptional service, we provide an unforgettable experience for our guests.



The Role:

As the Front Office Duty Manager, you will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive the highest level of service. This role is perfect for a motivated team leader who is ready to step up and take on more responsibility in a dynamic and fast-paced environment.



Responsibilities:

Lead and manage the front office team, ensuring smooth and efficient operations.
Handle guest inquiries, complaints, and emergencies in a professional and timely manner.
Ensure that all front desk procedures and policies are adhered to, maintaining high standards of service.
Train, mentor, and develop front office staff, fostering a positive and collaborative work environment.
Assist with check-ins, check-outs, and reservations, ensuring accuracy and attention to detail.
Monitor and manage room availability, ensuring optimal occupancy and revenue management.
Collaborate with other departments to ensure seamless guest experiences.


About You:

Previous experience in a supervisory or team leader role within the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach.
Ability to work under pressure and handle challenging situations with professionalism.
Proficiency in hotel management software and Microsoft Office Suite.
A passion for delivering exceptional customer service.


What we offer:

Join a supportive team of professionals
Internal/External training and development opportunities with online training platform
Career development opportunities within Oscars Group across 40 amazing venues.
Amazing benefits with Accor Hotels including discounted accommodation worldwide
Mentoring from a strong team of hospitality professionals
Free on-site parking during shifts