Front Office Duty Manager | Central London

Job description
Front Office Duty Manager - Central London

The Langham, London; Europe's first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Front Office Duty Manager to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Front Office Duty Manager, your key focus will be to:
• deal with any complaints or emergency situations as they occur during your shift
• respond to all guest queries in a polite, friendly and efficient manner
• support the Front Office team in their day to day operations if needed e.g. arrival, departure procedure etc.
• maintain a clear presence in the lobby at all times
• maintain close communication with all other Hotel departments and provide any support needed to ensure the smooth running of the operation on a day-to-day basis

Do you have? -
• previous experience of working in a supervisory role within front office (essential)
• previous experience of working in a similar style property (desirable)
• excellent customer services skills
• great communication skills and command of English language. Fluency in one or more other languages (Mandarin, Arabic, French, Russian, Japanese or Spanish) is an advantage.
• immaculate personal presentation
• previous experience of Opera/Fidelio front office management systems is an advantage
• previous experience of supervising or leading teams
• ability to make sound decisions
• ability to deal with challenging situations

YOUR BENEFITS

Financial Wellbeing

Paid Overtime
Discretionary Service Charge
28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
Access to Wagestream - a salary advance benefit
Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
Discounted accommodation at The Langham, London for you and your family
Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
Up to £750 Recommend a Friend referral bonus
Seasonal Travelcard loan
A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
Company pension plan
Life insurance
Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
2 staff parties per year and several colleague social and community events
Access to the Employee Assistance Programme by Hospitality Action (24/7)
Access to Qualified Mental Health First Aiders on site
Most Valued Colleague of the Month and Year Awards
Long Service Awards

Physical Wellbeing

Free meals on duty in our Staff Restaurant
Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
Enhanced Sick Pay
Eye test vouchers
Cycle2Work scheme
Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on disability, gender identity, race, religion, marital status, or any other characteristic.

SUSTAINABILTY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.

The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we've been doing so since 1865.

Would you like to be a Front Office Duty Manager in such an iconic hotel? Then go ahead, apply!