Front Office Duty Manager | Full Time Lancemore Crossley St| Melbourne

Full Time role
Advance your career with us
Access to exclusive benefit program

Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.

About The Role

Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
Make recommendations on the Hotel and local area
Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

About You

Experience in a similar role - Exposure to FO Hotel leadership/management is essential
Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
Team player, great personality and a passion for delivering the best service possible with a boutique vibe
Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

About Us

Lancemore Crossley St.

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

www.lancemore.com.au/crossley-st

Lancemore Hotel Group

A pioneer in Boutique Hotels and conference facilities since 1+86, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

We strive on constantly growing and seeking approaches to be better in everything.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.

Click the "Apply Now" Button

Or contact us for a confidential discussion at peopleandculture@lancemore.com.au

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

Follow us on LinkedIn

Job Reference Code:CKSDM032024

'#S-DNI'