Front Office Executive

Job Description

Title: FRONT OFFICE EXECUTIVE

Reporting: FRONT OFFICE MANAGER

Location: Bangalore A Unit of Wonder Valley Recreations and Hospitality PVT

Industry: Hospitality (Hotel & Adventure Resort)

Wonder Valley Recreation and Hospitality is a premier destination for adventure seekers, nestled in the heart of [Location]. Our resort offers a diverse range of activities and comfortable accommodations, ensuring unforgettable experiences for individuals, families, and corporate groups alike.

POSITION SUMMARY

We are seeking a dynamic and customer-oriented Front Office Executive/Receptionist to join our team. The successful candidate will serve as the primary point of contact for guests, providing assistance and support throughout their stay. This role requires exceptional communication skills, multitasking abilities, and a genuine passion for delivering exceptional service

RESPONSIBILITIES

✓ Warmly greet and welcome guests upon their arrival, creating a positive first impression

✓ Assist guests with the completion of declaration forms and ensure all necessary information is obtained Thoroughly verify and record details from self-declaration forms, maintaining accuracy and compliance with regulations

✓ Issue wristbands to guests based on declaration form information, ensuring smooth access to resort facilities

✓ Provide information and assistance to walk-in guests regarding adventure packages, resort amenities, and local attractions

✓ Maintain cleanliness and organization of the reception area, creating a welcoming and professional environment

✓ issue invoices, and provide receipts as needed for guest.

✓ Manage room assignments, check-ins, and checkouts, maintaining accurate records of room availability and occupancy

✓ Maintain daily head count and records of rooms booked, preparing and distributing reports as necessary

REQUIREMENT

✓ Proven experience in a similar role, preferably within the hospitality industry

✓ Exceptional communication skills in English and Hindi; proficiency in Kannada is considered an asset

✓ Strong multitasking abilities, with the capacity to handle high-pressure situations and manage multiple tasks simultaneously

✓ Customer-centric mindset, with a genuine desire to exceed guest expectations and provide exceptional service

✓ Proficiency in basic computer applications (MS Office, email, etc.), with the ability to quickly learn new software systems

✓ Ability to manage an assignment and prioritize multiple tasks and meet deadlines

✓ Good organizational and administrative skills.

Social Skills

✓ High on integrity and self-discipline

✓ Communication skills & time management

✓ Good attention to details and able to anticipate and plan

✓ More proactive than reactive

✓ Ability to prioritize tasks based on criticality

✓ Work independently with minimum supervision and follow ups

✓ Problem solving ability, able to propose solutions rather than problems

✓ Be able to manage conflicts and ambiguity with transparency