Front office executive-Female (Hotel Expereince)

Location
Bengaluru, Karnataka
 
Benefits
Pulled from the full job description
 
Full job description
Essentia Premier Hotel Hiring Front office Executive
Work location: Bangalore
Salary -upto 25k
Interested candidate share your resume to +025222036
looking for an Immediate joiner

Skills and Qualities Required:

Excellent communication and interpersonal skills
Professional appearance and demeanor
Problem-solving ability
Familiarity with hotel management software
Multitasking and organizational skills
Fluency in multiple languages (is a plus)
Guest Relations
Greet guests warmly upon arrival.
Handle check-in/check-out processes efficiently.
Assist guests with queries, requests, and complaints.
Reservations and Bookings
Manage room bookings via phone, email, or online systems.
Update reservation systems with accurate guest details.
Coordinate with housekeeping to ensure room readiness.
Communication Hub
Coordinate between departments (housekeeping, maintenance, room service, etc.).
Answer and direct incoming phone calls.
Handle guest messages and ensure timely delivery.
Key Responsibilities:

Front Desk Operations
Operate the front desk system (PMS like Opera, Fidelio, etc.).
Issue room keys and collect payment information.
Maintain records of guest check-ins and check-outs.
Billing and Payments
Prepare guest bills and process payments (cash, cards, digital payments).
Handle foreign currency exchange, if applicable.
Maintain accurate cash and billing records.
Handling Guest Issues
Resolve guest complaints or escalate to management if needed.
Offer alternatives or compensations when appropriate.
Ensure guest satisfaction and follow up as necessary.
Administrative Tasks
Prepare daily reports (occupancy, arrivals/departures, VIPs).
Maintain an updated record of room availability.
Support hotel management in data collection and reporting.
Security and Compliance
Verify guest identities and maintain guest records.
Follow hotel safety and security protocols.
Ensure compliance with local hospitality laws and regulations.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Leave encashment
Provident Fund
Schedule:

Day shift
Work Location: In person