Front Office Manager

Job details
Job type
Permanent
Full-time
Shift and schedule
Weekend availability
Shift work
Public holidays
 
Location
Sydney NSW 2000
 
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
 
Full job description
Company Description

Part of the Accor portfolio, The Clarence Hotel Sydney, soon to be part of the Handwritten Collection, has recently opened with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour.

Clarence is in the funky part of town, where the buildings operate large business deals by day, and the nightlife is a plethora of hidden bars and lane-ways of entertainment. The Clarence Hotel Sydney features 50 hotel rooms, gym, and soon to come a Restaurant and a Bar once all stages are complete.

This is an exciting opportunity for someone ready to take the next step in their career and make a meaningful mark within Accor. The role will suit someone looking for a fresh challenge—someone who isn’t afraid to take on responsibility, be fully accountable, and work closely with a young, small team. You’ll be joining a property undergoing growth and transformation, led by a dynamic and forward-thinking General Manager who is passionate about mentoring emerging leaders. If you're ambitious, hands-on, and eager to build a long-term future with Accor, this role offers the platform, visibility, and support to help you thrive. Available to start as soon as possible.


Job Description

We are seeking an experienced and dynamic Front Office Professional to join our team in Sydney, Australia. As the Front Office Manager, you will play a crucial role in leading our front office operations and ensuring exceptional guest experiences in our hotel.

Oversee and manage all aspects of front office operations, including reception and guest services
Lead, motivate, and develop a high-performing front office team, fostering a culture of excellence and collaboration
Implement and maintain standard operating procedures to ensure consistent, high-quality service delivery
Monitor and analyze key performance indicators (KPIs) to optimize front office efficiency and guest satisfaction
Manage guest complaints and concerns, ensuring prompt and effective resolution
Collaborate with other departments to ensure seamless guest experiences throughout their stay
Develop and implement strategies to maximize revenue and occupancy rates
Ensure compliance with all safety, security, and cash handling procedures
Conduct regular training sessions to enhance team skills and knowledge
Manage departmental budgets and control expenses effectively
Stay updated on industry trends and implement innovative practices to enhance guest experiences
Represent the hotel in a professional manner and maintain positive relationships with key clients and partners

Qualifications

Minimum of 3-5 years of leadership experience in front office or rooms division operations, preferably in a full service hotel environment
Knowledge of Housekeeping would be advantageous
Proven track record of managing and developing high-performing teams
Strong financial management skills and knowledge of revenue management principles
Excellent problem-solving abilities and attention to detail
Outstanding communication and interpersonal skills, with a focus on guest satisfaction
Experience with Opera Cloud PMS and other relevant hotel management software is preferred
Proficiency in analyzing and interpreting key performance indicators (KPIs)
Bachelor's degree in Hospitality Management or a related field (preferred)
Flexibility to work varying shifts, including evenings, weekends, and holidays
Advanced computer skills, including proficiency in Microsoft Office suite
Passion for luxury hospitality and creating memorable guest experiences
Ability to thrive in a fast-paced, dynamic environment
Strong organizational and time management skills
Fluency in English; additional languages are a plus

Additional Information

About the Handwritten Brand - Charming | Dynamic | Local

Handwritten Collection was created in 2022 to bring together hotels with a unique personality, intimately reflecting the character and warmth of the people who love and look after them. Putting the host at the centre of the Handwritten proposition and the charming presence that weaves in their character and personality into the fabric of the hotel. We celebrate the passions that make humans special and unique. From the interesting to the eccentric traveller, our properties are curated, stylish and ******** spaces that reflect an authentic story at each hotel.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Learn your Way - Access to our Accor Academy so you can learn while you earn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

 
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