Front Office Manager

Job Description: Customer Relationship, Operations-Floor Co-ordination, and Sales Offering

Position Title: Front Office Manager

Company: Zitrix Car Services

Location: Pune, Maharashtra

Company Overview: Zitrix Car Services is a premium automobile unit located in Pune, dedicated to delivering high-quality multi-brand car and bike repair and repaint services. With an ISO +001:2015 certification and backed by Zitrix Technologies Pvt. Ltd., we are committed to excellence and self-dependence. Our state-of-the-art facilities feature the third-largest paint booth in Maharashtra, ensuring the longest paint protection duration in the market. We prioritize efficient delivery and customer satisfaction, providing customized solutions to keep vehicles running smoothly for longer.

Position Overview: We are seeking a dynamic and experienced Customer, Floor, and Office Manager to oversee the daily operations of our service center. This role is pivotal in ensuring seamless customer experiences efficient workshop operations, and smooth administrative functions. The Customer, Floor, and Office Manager will be responsible for office administration, ensuring customer satisfaction, managing front office operations, and maintaining effective communication. The role requires excellent customer service skills and a focus on providing a superior service experience.

Key Responsibilities:

Customer Management:
• Greet and assist customers with their inquiries, service bookings, and complaints.
• Ensure high levels of customer satisfaction by providing timely and accurate information.
• Manage customer service processes and resolve issues promptly.
• Maintain customer records and update them regularly with service details and feedback.
• Upsell the offerings like Car-Service Package, Car Dent-repair, Repaint and Insurance Cashless repairs

Floor Management:
• Oversee the day-to-day operations of the service floor, ensuring all tasks are completed efficiently.
• Coordinate with technicians and service advisors to ensure timely completion of repair and maintenance jobs.
• Monitor the workflow to ensure optimal use of resources and minimize downtime.
• Ensure the workshop is well-organized, clean, and adheres to safety regulations.

Office Management:
• Manage the administrative functions of the service center, including scheduling, documentation, and reporting.
• Prepare and maintain daily, weekly, and monthly reports on service center performance, customer feedback, and inventory levels.
• Ensure all office equipment is functioning properly and maintain supplies inventory.
• Coordinate with suppliers and vendors for timely procurement of parts and materials.

Team Leadership:
• Lead, train, and motivate the customer service and floor staff to achieve high performance and efficiency.
• Conduct regular team meetings to discuss updates, performance, and areas for improvement.
• Implement and monitor standard operating procedures to ensure consistent service quality.
• Foster a positive and collaborative work environment.

Qualifications:
• Bachelor's degree in Business Administration, Automotive Management, or a related field.
• Proven experience in a managerial role within the automotive service industry.
• Strong understanding of automotive repair and maintenance processes.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in MS Office and automotive management software.
• Ability to handle multiple tasks and work under pressure.

Key Competencies:
• Leadership and team management
• Customer-oriented mindset
• Problem-solving and decision-making skills
• Strong communication and negotiation skills
• Attention to detail and accuracy
• Ability to work independently and collaboratively

What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and dynamic work environment
• The chance to work with a diverse range of car brands and models

How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience to admin@zitrixcarservices.com by 28th July 2024.
• Join our team and contribute to delivering exceptional car repair and service experiences to our valued customers!

Current available openings

1. Full Denter - 7 to 8 years exp , 3.6Lakhs CTC (30000/- per month)

2. Full Mechanic - 8 years Experience , 3.6Lakhs CTC (30000/- per month)

3. Front office executive - 5 to 7 years exp , 3.2Lakhs CTC (27000/- per month)

4. Marketing executive - 4 to 5 years exp, 3Lakhs CTC (25000/- per month)

5. Office Boy - Fresher or Experience , 1.5Lakhs CTC (12000/- per month)

6. Car Cleaning attendant - Fresher or experience, 1.5Lakhs CTC (12000/- per month)

https://www.zitrixcarservices.com

+607+7+8+6