Front Office Manager

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Tejas Eduskills Pvt. Ltd.


Hotel Management Trainee (12th Pass)
Tejas Eduskills Pvt. Ltd. • Shimla, Himachal Pradesh • via Indeed
15 hours ago
₹7,412.75–₹10,000.00 a month
Internship
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Job description
Hiring - 12th Pass students

Location - Any City

Experience - Fresher

Want to make a career in the hotel management industry and work for big star hotels then apply now.

Excellent Stipend offered with experience in all departments of the hotel.

Job Type: Internship
Contract length: 12 months

Pay: ₹7,412.75 - ₹10,000.00 per month

Jadwal:
• Day shift

Work Location: In person
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IHCL


Front Office Manager
IHCL • Shimla, Himachal Pradesh • via Indeed
16 hours ago
Full–time
No Degree Mentioned
Apply on Indeed
Apply on Glassdoor
Apply on Foundit.in
Job description
Job Responsibilities

Job Description:
• * To lead the Front Office department, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
• Forecast trends in occupancy, budget for room sales, average rate and other revenue.
• Develop and implement strategies to achieve a larger market share and attract new segments.
• Create a work environment that is high in employee morale and provides constant learning & development.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Recruitment and Performance Appraisal/ Management of the staff in the department.
• Develop and implement strategies for optimization of sale of rooms inventory and maximization of Average room rate.
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of NPS and constant guest feedback, prompt, efficient and accurate service to all guests.
• Manage the Guest History System and effectively use the guest profiles
• Review the monthly business reports and analyze market and occupancy trends
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Work in association with the Exec Housekeeper for effective rooms management.
• Work closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc.
• Develop departmental trainers in association with the training department & oversee all the training activities within the department.
• Maintain regular contacts with corporate and individual customers and build strong relationships with them.
• Stay informed about local, national and international best practices/trends in accommodations management.

Job Requirements

.
• To lead the Front Office department, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
• Forecast trends in occupancy, budget for room sales, average rate and other revenue.
• Develop and implement strategies to achieve a larger market share and attract new segments.
• Create a work environment that is high in employee morale and provides constant learning & development.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Recruitment and Performance Appraisal/ Management of the staff in the department.
• Develop and implement strategies for optimization of sale of rooms inventory and maximization of Average room rate.
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of NPS and constant guest feedback, prompt, efficient and accurate service to all guests.
• Manage the Guest History System and effectively use the guest profiles
• Review the monthly business reports and analyze market and occupancy trends
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Work in association with the Exec Housekeeper for effective rooms management.
• Work closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc.
• Develop departmental trainers in association with the training department & oversee all the training activities within the department.
• Maintain regular contacts with corporate and individual customers and build strong relationships with them.
• Stay informed about local, national and international best practices/trends in accommodations management