Front Office Manager

company Description

“Hospitality is a work of Heart” at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Job Description

There is a unique opportunity for an experienced guest experience professional to join our leadership team as Front Office Manager on a full-time basis.

Reporting to our Hotel Operations Manager and with a hands-on approach, you as the Front Office Manager will manage the from office operations across reception, guest relations, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.

We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists

Qualifications

In this role you will:

With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.
Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement.
Develop and implement strategies to minimise team member turnover.

Additional Information

What are we looking for?

Minimum 2 years’ experience as a department head in a similar role.
Strong leadership with the ability to work collaboratively with other leaders in the business.
A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
Excellent communication skills with fluency in English; additional languages are a plus.
Demonstrated ability to handle high-pressure situations with a positive attitude.
Proven problem-solving skills and a proactive approach to challenges.
Open to feedback, adaptable, and committed to continuous improvement.
A high standard of grooming and presentation.
Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.